Front Desk Agent: Elevate Guest Experience & Growth

Distinctive Hospitality Group; Natick (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Career growth

Employee discounts

Training programs

Dental and Vision insurance

Supplemental insurance

401(k) retirement plan

Employee lunch

Free parking

Job summary

The Verve Hotel - Boston Natick is seeking a Front Desk Agent to be the first point of contact for guests, ensuring a welcoming and memorable stay. You will greet guests, check them in and out, manage reservations, and provide local information with a focus on service excellence.

Ideal candidates will have strong communication and multitasking abilities, experience in hospitality, and availability for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Experience in hospitality or customer service preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Check guests in and out efficiently while managing reservations.
• Respond promptly to guest requests and resolve issues to ensure satisfaction.
• Maintain accurate records of guest information and transactions.
• Collaborate with other hotel departments to ensure seamless guest experiences.
• Provide information about hotel amenities, local attractions, and services.
• Handle phone calls and emails, directing inquiries as appropriate.

Skills

Excellent communication

Interpersonal skills

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Reservation systems

Basic computer skills

Job description

The Verve Hotel - Boston Natick is seeking a Front Desk Agent to be the first point of contact for guests, ensuring a welcoming and memorable stay. You will greet guests, check them in and out, manage reservations, and provide local information with a focus on service excellence.

Ideal candidates will have strong communication and multitasking abilities, experience in hospitality, and availability for evenings, weekends, and holidays.