Front Desk Agent | Dublin Springhill Suites

Shaner Hotels; Dublin (OH); On-site; USD 19,286 - 24,796; Full time

Job summary

Shaner Hotels in Dublin, OH is seeking a friendly Front Desk Associate to manage guest check-ins and check-outs, handle payments, and deliver exceptional service at the front desk. You will print daily reports, coordinate with Housekeeping to resolve room status discrepancies, assist guests with local attractions, and respond promptly to inquiries with a courteous, professional demeanor.

This role requires a flexible schedule including weekends and holidays, strong communication skills, and a

Qualifications

• High school diploma or equivalent.
• Minimum one year of customer service experience.
• Previous hotel experience preferred.
• Ability to communicate with guests, management, and co-workers.
• Bilingual English/Spanish is a plus.
• Knowledge of local activities and attractions.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Provide superior guest services, including check-in/check-out of hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Cash handling

Communication

Local attractions knowledge

Education

High school diploma

Job description

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
• Process all check‑ins and check‑outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Resolve discrepancies on the room status report with Housekeeping.
• Handle guest complaints ensuring guest satisfaction.
• Provide superior guest services, including check‑in/check‑out of hotel guests courteously and efficiently; process all payments according to established hotel requirements; provide information and services to any guest or visitor in a friendly, professional manner.
• Other duties as assigned.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co‑workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.