Front Desk Agent- Crooked River Lodge

Hotel Investment Services, Inc.; Alanson (MI); On-site; USD 16,531 - 26,174; Part time

Benefits offered by this job

Shift meal

401K with employer matching

Dining and Lodging Discounts

Job summary

The Crooked River Lodge in Michigan is seeking a Part-Time Front Desk Agent to greet guests, handle check-in/check-out, and manage reservations. You will provide information on rooms, rates, and local amenities, and assist guests with special requests to ensure a smooth stay.

Responsibilities include coordinating with housekeeping, upselling services when appropriate, and offering dining and activity recommendations to guests. Prior hospitality experience and strong communication are required.

Qualifications

• Previous hotel front desk or receptionist role preferred.
• Experience with hotel reservation software (Infor HMS or similar).
• Familiarity with travel planning sites (Booking.com, TripAdvisor) helpful.

Responsibilities

• Handle check-in and check-out tasks accurately and promptly.
• Manage online and phone reservations and maintain guest records.
• Inform guests about rates, rooms, and hotel amenities; upsell services as appropriate.
• Coordinate with housekeeping to ensure rooms are clean and ready for guests.
• Assist guests with dining, transportation, and local activities; provide local recommendations.
• Respond to guest inquiries and resolve issues professionally.

Skills

Front desk experience

Reservations software

Travel websites knowledge

Customer service

Communication & organization

Job description

Front Desk Agents at The Crooked River Lodge serve as our guests’ first point of contact and manage all aspects of their accommodations. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d love to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.

Responsibilities

• Perform all check‑in and check‑out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully‑furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Assist guests in arranging reservations for dining, transportation, and other special amenities as needed
• Be informed on area activities and special events to share with guests

Skills

• Work experience as a Hotel Front Desk Agent, Receptionist or similar role
• Experience with hotel reservations software, such as Infor HMS
• Understanding of how travel planning websites operate, like Booking.com and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Details

• Job type: Part‑Time, Hourly

Benefits

• Shift meal
• 401K with employer matching
• Dining and Lodging Discounts