Front Desk Agent - Create Memorable Guest Experiences

The Scarlet, A Tribute Portfolio Hotel; Lincoln (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

The Scarlet, A Tribute Portfolio Hotel in Lincoln, NE seeks a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will assist with local recommendations and coordinate with other departments to ensure seamless experiences, all while maintaining an organized, cash-savvy front desk.

Ideal candidates bring strong customer service, communication skills, and familiarity with hotel PMS software, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Previous customer service experience, preferably in hotel or hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Ability to remain calm and solve problems under pressure.
• Familiarity with hotel property management software.
• Strong organization and multitasking abilities.
• Availability to work evenings, weekends, and holidays.
• High school diploma or equivalent.

Responsibilities

• Provide exceptional customer service and a positive first impression.
• Efficiently handle guest check-ins and check-outs.
• Respond promptly to inquiries and resolve issues with professionalism.
• Offer recommendations on local attractions, dining, and hotel amenities.
• Collaborate with other departments to ensure seamless stays.
• Maintain a clean and organized front desk area.
• Handle cash and card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

PMS systems

Organization

Multitasking

Flexible schedule

High School diploma

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

The Scarlet, A Tribute Portfolio Hotel in Lincoln, NE seeks a Front Desk Agent to warmly welcome guests and manage check-ins/outs. You will assist with local recommendations and coordinate with other departments to ensure seamless experiences, all while maintaining an organized, cash-savvy front desk.

Ideal candidates bring strong customer service, communication skills, and familiarity with hotel PMS software, with flexibility to work evenings, weekends, and holidays.