FRONT DESK AGENT (7-3) , (3-11)

Texas Western Management Partners; Midland (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Texas Western Management Partners in Midland, TX is seeking a courteous Front Desk Agent to welcome guests, check them in and out, and ensure a seamless arrival experience. You will upsell room options, answer questions about local attractions, handle payments, and coordinate transportation as needed while maintaining confidentiality and a professional image.

The role requires fast, accurate service with a friendly manner, a strong team spirit, and vigilance in safeguarding guest information

Responsibilities

• Greet, register, and assign rooms to guests.
• Handle guest inquiries and provide information about local attractions.
• Process payments and cash handling per policies.
• Upsell room options to maximize revenue.
• Arrange transportation for guests as needed.
• Answer calls promptly and route messages accurately.
• Maintain lobby and common areas clean.
• Prepare for group check-ins and VIP arrivals.

Job description

Books guest reservations and/or coordinates with reservation centerRegisters guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guestsHandles confidential information, including guest records, with a high degree of integrityAnswers and routes call as appropriate; takes guest messages with accuracyAssists with sales and marketing efforts as directed by the General ManagerOffers and properly handles requests for wake-up callsRecords pertinent guest information in the pass on logReplenishes continental breakfast as needed and keeps the area cleanEnsures common area/lobby is cleanPerforms laundry functions as directedChecks guests in and out of the hotel; processes customer payments according to established policies and procedures.Answers phone in a prompt, efficient, and friendly manner.Promotes hotel services, facilities, and outlets and becomes informed and knowledgeable of upcoming events/ functions in the hotel and in the surrounding area.Answers guests questions about the property and amenities and are able to refer and direct guests to area attractions and outlets. Arranges for the appropriate transportation of guests to and from the hotel when necessary.Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings paid-outs, charges and check-outs.Handles departmental accounting of monies, receipts, guest accounts and other forms of credit; posts all charges; completes cashiers report, prepares deposit and counts cashier bank.Balances cash bag at open and closing of each shift.Transmits and receives messages using equipment such as a computer, telephone, email, fax, and switchboard.Provides a professional image at all times through appearance and dress.Follows company policies and procedures.Note: Other duties as assigned by supervisor or management