Front Desk Agent

Ontario Trillium Foundation; Pittsburgh (Allegheny County); On-site; USD 28,000 - 42,000; Full time

Job summary

Ontario Trillium Foundation in Pittsburgh seeks a front desk associate to assist guest check-ins, process reservations, and coordinate guest services through various departments.

You will respond promptly to inquiries, handle calls on the PBX, manage guest accounts, and maximize occupancy through upselling while maintaining accurate records.

Qualifications

• Provides courteous guest service by responding promptly to inquiries and requests.
• Processes guest mail and messages accurately.
• Coordinates delivery of guest services across departments.

Responsibilities

• Assists guests with check-in procedures.
• Coordinates guest services across departments and external partners.
• Processes reservations and cancellations via mail, phone, in person, or franchise system.
• Operates PBX equipment to handle calls and wake-up requests.
• Maintains information sources such as log books and directories.

Skills

Customer service

Communication

Problem solving

Attention to detail

Tools

PBX system

Cash register

Job description

JOB SUMMARY: Assists guest check-ins, processes reservations, and coordinates guests services through various departments.

ESSENTIAL FUNCTIONS:

• Provides courteous guest service by responding promptly and efficiently to inquiries, requests and complaints, and by accurately processing guest mail and messages
• Coordinates the delivery of guest services by other hotel departments and outside businesses
• Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person and via the applicable franchise system
• Assists guests upon arrival and handles check-in procedure swiftly and accurately
• Maximizes room revenue and occupancy levels through suggestive selling
• Applies knowledge of marketing programs applicable to the hotel, local area and all hotel functions and outlets, and properly presents the programs to guests
• Handles departmental accounting of monies, receipts, guest accounts and other forms of credit. Operates the department's cash register
• Maintains information and communication sources such as room rack, telephone information rack, log book and applicable franchise directories
• Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls and the paging of guests
• Operates the applicable franchise terminal and performs designated maintenance tasks. Monitors in-house
• computer accuracy to ensure maximum occupancy