Front Desk Agent

Arbor Day Farm; Nebraska City (NE); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their team. This entry-level position offers a unique opportunity to provide exceptional service in a welcoming environment dedicated to conservation. You'll be the first point of contact for guests, ensuring they feel valued and appreciated. The role requires excellent communication skills and a positive attitude, as well as the ability to multitask in a busy setting. With a focus on teamwork and a culture built on kindness, this position not only allows you to contribute to a meaningful cause but also offers competitive benefits and opportunities for personal growth. Join a community that values your contributions and fosters a supportive atmosphere.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k with Company Match

Company-Paid Disability Insurance

Complimentary Daily Meal

Discounted Rates at Arbor Day Farm

Generous Time Off

Wellness Incentives Program

Team Events and Experiences

Qualifications

• Excellent customer service and communication skills are essential.
• Experience with computers and ability to learn new systems.

Responsibilities

• Provide warm, welcoming service to all guests.
• Register guests, assign rooms, and ensure memorable experiences.

Skills

Customer Service Skills

Communication Skills

Detail Orientation

Positive Attitude

Organizational Skills

Time Management

Tools

OPERA Computer System

Microsoft Word

Microsoft Excel

Job description

Join to apply for the Front Desk Agent role at Lied Lodge at Arbor Day Farm.

Are you a force for good? Does the opportunity to devote your talents to a cause much greater than yourself excite you? Arbor Day Foundation is a place you can do work that matters, with people who care, in an inspiring environment. As we say at the Foundation: life is short, love where you work.

As one of the world's largest conservation organizations, the Arbor Day Foundation inspires people to plant, nurture, and celebrate trees. We help others understand and use trees as a solution to global issues (like air quality, water quality, climate change, deforestation, poverty, and hunger) that are critical to survival.

Arbor Day Farm is the 260-acre property owned and operated by the Arbor Day Foundation, where our mission comes to life.

You Have

• Excellent customer service and communication skills. Provide excellent guest service in person, over the phone, and via email. Have knowledge of proper telephone etiquette. Communicate with housekeeping and maintenance departments for guests' needs.
• Experience with computers. Ability to learn the OPERA computer system as well as experience using Microsoft Word and Excel. Basic computer and multi-line phone system.
• Positive Attitude. Ability to smile and be courteous to guests. Be an energetic and optimistic team player with the ability to accept constructive feedback.
• Detail Oriented skills. You are very detail-oriented with strong organizational, time management, and planning skills. Ability to handle busy situations and multitask.

You Will

• Provide critical first impressions. You are passionate about providing service that is warm, welcoming, and world-class service to all our guests. You enjoy starting conversations with new guests.
• Availability. Must be available to work 2nd shift: 3:00-11:00 PM, and have weekend availability along with weekday flexibility.
• Responsibilities include registering guests, assigning rooms, accommodating special requests, and ensuring smooth, memorable experiences.
• Work as a team and individually. Be a part of helping us create a fun work environment with teamwork at the forefront to ensure a positive experience for guests.

Love Where You Work

• We're in this together. A culture focused on kindness, collaboration, and the intrinsic shared purpose to do what’s right. We pride ourselves on the culture we've built. We love it, and we know you will too.
• We care about your health. We offer competitive healthcare (health, dental, vision) coverage for you and your loved ones, matched with a wellness incentives program.
• We invest in your future. Company-paid short-term and long-term disability, life insurance, and 401k with company match are available.
• We want you to unplug when needed. We believe in taking your time off without guilt, including generous additional time around the holidays.
• We know the little things matter. Our Culinary Team will provide one complimentary meal per day, you'll receive discounted rates on purchases at Arbor Day Farm, and we’re eager to give growth opportunities to our best performers.
• We'll round out the experience. We put our culture first, and we host events and experiences throughout the year to show that we care about you (and your family).

Seniority level

• Entry level

Employment type

• Other

Job function

• Management and Manufacturing
• Hospitality