Front Desk Agent- 2nd shift

Benchmark Hospitality at DU; Cleveland Heights (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a premier hotel team in Beachwood, Ohio, where you will play a vital role in creating exceptional guest experiences. This full-time position offers a competitive salary starting at $15 per hour, along with comprehensive health benefits, PTO, and a supportive work environment. You'll be responsible for welcoming guests, managing reservations, and ensuring smooth operations at the front desk. With opportunities for career growth and ongoing training, this is a fantastic chance to advance your career in the hospitality industry. If you have a passion for customer service and a positive attitude, we want to hear from you!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Time Off

Free Uniform

Uniform Care Daily Credits

Ongoing Training and Development

Qualifications

• Friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.

Responsibilities

• Greet and welcome guests, ensuring a positive first impression.
• Handle check-ins and check-outs efficiently for guest satisfaction.

Skills

Customer Service

Communication Skills

Organizational Skills

Multitasking

Attention to Detail

Education

High School Diploma

Tools

Hotel Management Software

Microsoft Office

Job description

Opening Post Information* : Posted Date 1 week ago (1/6/2025 5:09 PM)

Opening ID 2025-50420

# of Openings 2

Job Locations US-OH-Warrensville Heights

Department Front Office

Position Type Regular Full Time

About Us

At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Location Description

As one of the premier hotels in Beachwood, Ohio, we offer easy access to University Hospital's Ahuja Medical Center, Tri-C East's campus, MGM Casino, ThistleDown Racino and numerous museums including the Rock & Roll Hall of Fame, as well as the area’s premier shopping and dining @ Pinecrest. Our talented team of professionals have yet again led us to a TripAdvisor Certificate of Excellence. We want to build on that momentum and continue hiring only the best in the business. If you're looking to grow as part of a strong team, come see what we can offer you for your career! Cleveland Marriott East boasts 298 guest rooms, 13,000 sq ft of event space, M Club, restaurant, and a bar.

Description

This is a 2nd shift position that works 3-11:30pm. Starting hourly rate is $15 per hour and as a full time position will include health, dental, and vision with employee contribution, PTO, 401k w/match, free uniform, and uniform care daily credits.

What You'll Do:

• Greet and welcome guests upon arrival, creating a positive first impression.
• Handle check-ins and check-outs efficiently, ensuring guest satisfaction.
• Manage reservations, answer guest inquiries, and address complaints promptly.
• Maintain a clean and organized front desk area.
• Provide accurate information about the hotel, rooms, rates, and amenities.
• Process payments and manage cash transactions accurately.
• Coordinate with housekeeping and maintenance to ensure smooth operations.
• Promote teamwork and contribute to a friendly, safe work environment.
• Perform other duties as assigned.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and advancement.
• A supportive and dynamic team environment.
• Ongoing training and development programs.

Qualifications

What You'll Bring:

• A friendly and professional demeanor with excellent communication skills.
• Strong organizational skills and attention to detail.
• A passion for customer service with a positive, can-do attitude.
• Ability to multitask and remain calm under pressure.
• Previous experience in hospitality or customer service is a plus but optional.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Proficiency in hotel management software and Microsoft Office is a plus.

Compensation Range

The compensation for this position is $15.00/Hr. - $15.00/Hr. based on qualifications and experience.