Front Desk Agent 26'-27' Winter Season

Rustler Lodge Inc; Alta (UT); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Ski pass included

Live-in housing available

Meals provided on shift

Job summary

Rustler Lodge Inc. in Alta, Utah, seeks a Front Desk Agent for a full-time seasonal role from December 1 through mid-April. You will greet guests, manage check-in/check-out, answer questions, and ensure a warm, personalized guest experience.

This position emphasizes guest service, strong communication, and the ability to multi-task in a fast-paced ski lodge environment; live-in housing options are available, and a staff ski pass is included.

Qualifications

• Prior experience in customer service preferred.
• Quality written, verbal, and interpersonal communication skills.
• Strong computer skills.
• Mathematical and problem-solving skills.
• Ability to multi-task.
• Positive attitude, professional manner, and appearance in all situations.

Responsibilities

• Show up on time, in uniform ready to work.
• Perform check-in and check-out procedures.
• Provide guests with information regarding hotel policies.
• Assist guests with requests and problems.
• Answer the telephone using appropriate phone etiquette.
• Provide professional, friendly, positive, upbeat, and hospitable service at all times.
• Communicate effectively with guests, management, staff, and co-workers.
• Perform additional tasks as assigned by management.

Skills

Customer service

Communication skills

Computer skills

Problem solving

Multi-tasking

Professional appearance

Tools

Point of Sale systems

Job description

Front Desk Agent

Employment: Full Time Seasonal December 1st - Mid April

FLSA status: Non-exempt

Working at Alta's Rustler Lodge is the ULTIMATE SKI JOB! You get to ski every day!

Voted Trip Advisors best of the best North American Ski Lodge in 2022!

Both employees and guests return to the Rustler year after year, a testament to our friendly and supportive working environment. We expect our employees to focus on customer service and knowledge of the job responsibilities while at work. While not working we encourage our employees to take advantage of the world-class skiing outside our door and the great Alta community.

The Front Desk Agent is the heart of the Rustler Lodge guest experience, serving as the first and last point of contact for every guest who walks through our doors. Responsible for managing check-in and check-out procedures, familiarizing guests with the lodge layout and amenities, responding to guest requests, and providing accurate information about lodge policies and services, the Front Desk Agent ensures that every guest interaction reflects the warmth, professionalism, and personalized service that defines the Rustler's reputation for unrivaled hospitality. This role is well-suited to a poised, resourceful, and genuinely guest-focused individual who thrives in a dynamic environment and takes pride in making every guest feel as though they are returning home.

Essential Duties and Responsibilities:

• Show up on time, in uniform ready to work


• Perform check-in and check-out procedures


• Provide guests with information regarding hotel policies


• Assist guests with requests and problems


• Answer the telephone using appropriate phone etiquette


• Provide professional, friendly, positive, upbeat, and hospitable service at all times


• Communicate effectively with guests, management, staff, and co-workers


• Perform additional tasks as assigned by management

Qualifications:

• Prior experience in customer service preferred


• Quality written, verbal, and interpersonal communication skills


• Strong computer skills


• Mathematical and problem-solving skills


• Ability to multi-task


• Positive attitude, professional manner, and appearance in all situations

Work Schedule:

• Shifts any day of the week, 5 days a week, morning, afternoon, evening, or split shift


• Some ski time is available most days but not guaranteed


• Weekend and Holiday work required


• No vacation as this is a seasonal position

Accommodations:

• Both live out and live-in positions are available


• For live-in positions, onsite housing is available in shared dormitory-style rooms. Bi-weekly room and board charge of $125 includes three meals a day


• Meals provided while on shift for live out employees


• Ski pass included

Alta's Rustler Lodge is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, pregnancy, or any other characteristic protected by applicable federal or state law.