Front Desk Agent

Highgate; Windsor (CT); On-site; USD 30,000 - 42,000; Full time

Job summary

A premier real estate investment and hospitality management company seeks a Front Office Agent at their Residence Inn in Windsor, CT. The role involves providing excellent service to guests, handling inquiries, and ensuring the efficient operation of the front desk. Ideal candidates should possess strong customer service skills and a high school diploma.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.

Responsibilities

• Provide attentive and efficient service to all guests during check-in and throughout their stay.
• Answer inquiries from guests regarding restaurants, transportation, etc.
• Handle check-ins and checkouts in a friendly manner.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

High School diploma

Job description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location

Residence Inn Windsor, 100 Dunfey Lane, Windsor, CT 06095

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups.
• Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be familiar with hospitality terminology.
• Have knowledge of emergency procedures and assist as needed.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Perform all tasks and duties on the shift checklist in a timely and efficient manner.
• Complete a bucket check, room rate verification report, and housekeeping report.
• Balance and prepare individual paperwork for shift closing according to hotel standards.
• Maintain and market promotions and guest programs.
• Maintain a clean work area.
• Assist guests with safe deposit boxes.

Qualifications

• High School diploma or equivalent required; college coursework helpful.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Maintain a warm and friendly demeanor at all times.
• Effective verbal and written communication skills with all levels of employees and guests.
• Ability to multitask and prioritize tasks to meet deadlines.
• Maintain high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Ability to handle problems proactively and confidentially.
• Cross-train in other hotel-related areas preferred.
• Show initiative and anticipate guest or operational needs.
• Perform other duties as requested by management.

About the company

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