Front Desk Agent

Suburban Studios Triadelphia - Wheeling at The Highlands; Triadelphia (WV); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a friendly and dedicated Hotel Front Desk Attendant to be the first point of contact for guests. You'll manage guest check-ins and check-outs, address inquiries, and ensure a welcoming atmosphere while embodying the hotel's core values. The role provides opportunities for individuals at all experience levels, with a focus on customer service and multitasking skills.

Qualifications

• Experience in food service or hospitality is preferred.
• Strong customer service skills required.
• Ability to work flexible schedules including weekends.

Responsibilities

• Handle guest check-ins and check-outs smoothly.
• Operate hotel switchboard and answer inquiries.
• Balance cash at the end of each shift.

Skills

Customer Service

Multitasking

Job description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience. Responsibilities: • Operate the hotel switchboard, answer inquiries, and transfer calls as needed. • Handle guest check-ins, check-outs, and payment processing with accuracy. • Balance cash at the end of each shift and generate reports for the next shift. • Take reservations in person, via email, or over the phone, including group bookings. • Greet guests and patrons to find out their room needs as well as the reason for their visit and manage the registration process Qualifications: • Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels. • Strong customer service skills with a guest-focused approach. • Availability to work flexible schedules, including weekends and holidays. • Physical ability to stand, walk, and lift up to 25 pounds as needed. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Compensation: $13.50 - $14 hourly

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