Front Desk Agent

Hilton Grand Vacations; Philipsburg (Centre County); On-site; XCG 39,000; Full time

Job summary

Join a leading company in the hospitality industry as a Front Desk Agent at Royal Palm Beach Resort. This role offers a unique opportunity to provide exceptional service to guests while managing various front desk operations. With flexible hours and a supportive team, you will play a vital role in enhancing guest experiences. If you have strong customer service skills and a passion for hospitality, apply now to start your exciting journey with us!

Qualifications

• Proficiency in Microsoft Office Suite.
• Excellent customer service skills required.

Responsibilities

• Providing excellent hospitality to guests in person and via phone.
• Managing check-ins and check-outs efficiently.
• Handling requests and concerns promptly.

Skills

Customer Service

Time Management

Organizational Skills

Initiative

Adaptability

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Join to apply for the Front Desk Agent role at Hilton Grand Vacations

RESORT: Royal Palm Beach Resort

LOCATION: Philipsburg, Sint Maarten

HOURS: 40 per week

SALARY: XCG 18.75 per hour

Are you looking for a unique and exciting opportunity in the hospitality industry? Look no further! Royal Palm is dedicated to providing exceptional experiences for our members and guests. We are seeking a Front Desk Agent to join our team, working on a shift basis with flexible hours and a range of benefits. This role offers opportunities for growth and success.

Reporting to the Front Desk Manager, the main duties include, but are not limited to:

• Providing excellent hospitality to members, owners, and guests both in person and via telephone.
• Managing all pending arrival information, checking rates, and preparing arrival packets.
• Checking in and out members, owners, and guests, making reservations, and performing related functions.
• Handling requests and concerns promptly.
• Verifying member, owner, and guest information, including keys, calls, and packages.
• Computing charges, collecting payments, and providing change.
• Posting charges from other departments like fitness, housekeeping, and laundry.
• Answering and transferring telephone calls professionally.
• Communicating with internal departments such as PBX, housekeeping, engineering, and security.
• Completing daily checklists and reconciling shift reports.
• Maintaining records of daily operations and filing documents.
• Completing special projects, stock checks, and ordering supplies.
• Participating in required training and compliance courses.
• Adhering to company policies and standards.
• Performing other duties as assigned.

Skills and experience required:

• Proficiency in Microsoft Word, Excel, and Outlook.
• Excellent customer service skills.
• Strong time management and organizational skills.
• Ability to take initiative and adapt to change.
• Recognizing emergencies and responding appropriately.
• Ability to work cooperatively with others.
• Handling multiple tasks efficiently, even under pressure.
• Maintaining professionalism in all interactions.

At Royal Palm, we value diversity and inclusion. We welcome applicants from all backgrounds and abilities and provide accommodations during the recruitment process.

Join our ambitious team and help create unforgettable experiences for our guests. Apply now and start an exciting journey with us.