Front Desk Agent

Highgate Hotels, LP; Woodbridge (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Front Desk Agent, where you'll provide exceptional service to guests and ensure a smooth check-in and check-out experience. This role involves answering guest inquiries, handling reservations, and maintaining high standards of appearance and professionalism. With opportunities for cross-training in hotel operations, you will play a vital role in maximizing room revenue and occupancy. If you have a passion for customer service and thrive in a dynamic environment, this is the perfect opportunity for you to grow your career in the hospitality industry.

Qualifications

• Experience in a hotel or related field preferred.
• Computer experience required.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.

Skills

Customer Service

Effective Communication

Multitasking

Education

High School Diploma or Equivalent

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate's portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Front Desk Agent

Requisition ID: 2024-57803

Category: Front Office Operations

Job Location: US-VA-Woodbridge

Property: Courtyard Potomac Mills

Compensation Type: Hourly

Highgate is seeking a Front Desk Agent responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
• Follow all cash handling and credit policies.
• Be aware of all rates, packages, and special promotions as listed in the Red Book.
• Be familiar with all in-house groups and restricted dates.
• Obtain necessary information for room reservations and follow rate-quoting scenarios.
• Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
• Use proper two-way radio etiquette when communicating with staff.
• Operate all relevant aspects of the Front Desk computer system.
• Complete shift checklists and reports promptly.
• Maintain a clean work area and assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field helpful; High School diploma or equivalent required.
• Experience in a hotel or related field preferred.
• Computer experience required.
• Customer service experience preferred.
• Effective communication skills, friendly demeanor, and ability to multitask.
• Maintain high standards of appearance and grooming.
• Ability to handle problems proactively and maintain confidentiality.
• Cross-training in hotel operations is a plus.

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