Front Desk Agent

Highgate; Woodbridge (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to provide exceptional service to guests. This entry-level role involves assisting with check-ins, answering inquiries, and ensuring a welcoming atmosphere. The ideal candidate will possess strong communication skills, a friendly demeanor, and the ability to multitask effectively. Join a dynamic team in a vibrant environment where your contributions will enhance guest experiences and support the hotel's operations. If you are passionate about hospitality and eager to grow in the industry, this opportunity is perfect for you.

Qualifications

• High School diploma or equivalent required.
• Experience in hospitality preferred.
• Computer skills required.

Responsibilities

• Answer guest inquiries regarding services and amenities.
• Handle check-ins and checkouts courteously and efficiently.
• Maintain cleanliness and promote guest programs.

Skills

Customer Service

Multitasking

Communication

Problem-solving

Education

High School Diploma

College Coursework in Hospitality

Tools

Front Desk Computer Systems

Job description

Join to apply for the Front Desk Agent role at Highgate

Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. It is a dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco, and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. The company's portfolio of global properties exceeds an asset value of $20B and generates over $5B in revenues. Highgate provides expert guidance through all stages of the hospitality property cycle, from planning and development to recapitalization or disposition. The company develops bespoke hotel brands and uses industry-leading revenue management tools to maximize performance and asset value. With experienced hotel management leaders, Highgate is a trusted partner for top ownership groups and major hotel brands. Corporate offices are located in London, New York, Dallas, and Seattle.

Compensation Type: Hourly

Location: Courtyard Potomac Mills, 14300 Crossing Place, Woodbridge, VA 22192

Overview

The Front Office Agent provides attentive, courteous, and efficient service to guests during check-in, their stay, and checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer guest inquiries regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and promotions listed in the Red Book.
4. Familiarize with all in-house groups and restricted dates.
5. Obtain necessary information for reservations and follow rate-quoting procedures.
6. Understand hospitality terminology and emergency procedures.
7. Handle check-ins and checkouts courteously and efficiently.
8. Use proper radio etiquette when communicating with staff.
9. Operate all relevant front desk computer systems.
10. Complete shift tasks promptly, including reports and paperwork.
11. Maintain cleanliness and promote guest programs.
12. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in related field is helpful.
2. Experience in hospitality preferred.
3. High School diploma or equivalent required.
4. Computer skills required.
5. Customer service experience preferred.
6. Maintain a friendly demeanor and effective communication skills.
7. Ability to multitask, prioritize, and maintain confidentiality.
8. Maintain attendance and grooming standards.
9. Adhere to hotel policies and safety regulations.
10. Show initiative and problem-solving skills.
11. Cross-train in other hotel areas as needed.
12. Perform other duties as assigned.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality
• Industry: Hospitality