Front Desk Agent

Marriott Vacations Worldwide; Williamsburg (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Guest Services Agent. In this role, you will create memorable experiences for guests, ensuring their needs are met with professionalism and care. Your responsibilities will include checking guests into villas, addressing inquiries, and collaborating with various departments to enhance guest satisfaction. The company fosters a supportive environment, offering competitive pay and numerous benefits, including tuition reimbursement and discounts on fitness center memberships. If you are passionate about customer service and enjoy working in a dynamic team, this position is perfect for you.

Benefits

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

Complimentary work shoes (2x per year)

Complimentary soft drinks

Employee of the Month program

Quarterly team outings

On-site free parking

Qualifications

• Ability to perform physical tasks such as lifting up to 25 lbs.
• Availability to work various shifts, including holidays and weekends.

Responsibilities

• Checking guests into villas and reviewing amenities.
• Responding to guest questions and coordinating with other departments.
• Ensuring guest satisfaction and explaining room features.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Front Desk Agent in Marriott's Manor Club at Ford's Colony at Marriott Vacations Worldwide

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Are you looking for a place where meaningful moments are made together?

At Marriott Vacations Worldwide (MVW), we create memorable vacation experiences in a supportive, friendly, and beautiful environment. As a Guest Services Agent, you will assist in providing Owners and guests with exceptional experiences and events.

Benefits include:

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit eligibility varies by position.

Site-specific perks:

• Complimentary work shoes (2x per year)
• Complimentary soft drinks
• Employee of the Month program
• Quarterly team outings
• On-site free parking
• Fitness center discounts

Typical duties as a Guest Services Agent include:

• Checking guests into villas, reviewing amenities, services, hours, and local attractions
• Responding to guest questions, concerns, and requests, coordinating with other departments as needed
• Explaining room features and ensuring guest satisfaction
• Answering calls and routing them appropriately
• Assisting with bellman and runner duties if required

Guest Experience and Standards:

• Welcoming guests and addressing their needs proactively
• Interacting professionally with colleagues and guests
• Contributing to team goals
• Following company policies and safety procedures

Requirements to become a Guest Services Agent:

• Availability to work various shifts, including holidays and weekends
• Ability to perform physical tasks such as bending, twisting, standing, sitting, and lifting up to 25 lbs
• Background and drug screening may be required
• Specific duties may vary by property and team size

Marriott Vacations Worldwide is an equal opportunity employer committed to diversity and inclusion.

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