Front Desk Agent

Peachtree Group; Lone Tree (IA); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their dynamic team. This entry-level role is perfect for individuals passionate about delivering exceptional customer service and creating memorable guest experiences. You will be responsible for managing check-ins and check-outs, handling billing, and assisting guests with their requests in a friendly and professional manner. The company values work-life balance and offers a comprehensive benefits package, making it an ideal workplace for those looking to grow in the hospitality industry. If you are ready to take the next step in your career and make a difference, this opportunity is for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Retirement Match

Paid Holidays

Paid Time Off

Employee Assistance Program

Qualifications

• Strong customer service skills to assist guests with check-ins and requests.
• Ability to handle billing and payment processes efficiently.

Responsibilities

• Process check-ins and check-outs while ensuring guest satisfaction.
• Assist guests with reservations and address their needs promptly.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Job description

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The Front Desk Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner. The role requires following high standards of quality to ensure guest satisfaction, anticipating guest needs, exceeding expectations, and implementing creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group offers a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also provide a generous 401(k) retirement match. To support work-life balance, we offer Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

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