Front Desk Agent

Twice; Wickenburg (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Wickenburg Ranch in Wickenburg, AZ is seeking a Front Desk Agent to assist guests with check in and check out and serve as the information source for guests. The role supports a fast-paced, hospitality-focused environment and is part of a global golf and community management organization.

Responsibilities include posting charges, handling cash and cards, answering questions, and promoting resort activities.

Qualifications

• HS diploma or GED; or 1–3 months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assist guests with check in and check out and serve as an information source for guests.
• Post all charges to guest bills and account for all cash, checks and credit card receipts.
• Check in/out guests following established procedures and promote activities and events.
• Provide accurate information about the resort and surrounding area; answer questions and give directions.
• Ensure prompt phone handling and route calls to appropriate locations.
• Maintain regular and reliable attendance and perform other duties as required.

Skills

English proficiency

Lodging system knowledge

Education

High school diploma or GED

Job description

Wickenburg Ranch, located in Wickenburg, AZ, is pleased to announce an excellent career opportunity for a Front Desk Agent! We are seeking a driven individual who is eager to learn, contribute, and grow within a fast-paced hospitality-focused property organization. As part of Troon, you will contribute to a global leader in golf and community management.

General Purpose:

Assist guests with check in and check out and serve as an information source for guests.

Essential Duties:

• Accurately posts all charges to guest's bills.
• Checks all guests in and out of the resort based on established procedures.
• Promotes activities and special events the facilities.
• Provides accurate and complete information about the resort and the surrounding area.
• Answers guest questions and provides directions.
• Accountable for all cash, checks and credit card receipts.
• Accountable for all printed folios and required supporting paperwork.
• Activates the appropriate emergency procedures in the event of a fire, accident, weather or medical emergency.
• Assists with faxing, copying and message taking duties.
• Promptly answers the phone and direct calls to the appropriate location.
• Regular and reliable attendance.
• Performs other duties as required.

Education/Experience:

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Physical Demands:

Frequently stands, walks, talks and hears. Regularly uses hands, reaches with arms and hands. Occasionally sits, stoops, kneels, crouches or crawls. Regularly lifts up to 10 pounds and occasionally lifts up to 25 pounds.

Environment/Noise:

Noise level is moderate.

Certificates/Licenses:

None Required

Job Knowledge, Skill, and Ability Preferences:

• Ability to read and speak English may be required in order to perform the duties of the job (e.g. the associates may be required to communicate with English speaking customers or co-workers, the manuals for the equipment the associates may use are in English).
• Knowledge of lodging system application.

This job description is not an exclusive or exhaustive list of all job functions that an associate in this position may be asked to perform from time to time.

Benefits & Other Compensation:

This position includes eligibility for the following benefits, subject to applicable plan terms:

• Healthcare Benefits - Medical, Dental, and Vision coverage
• Retirement Benefits - 401(k) with employer match (19 years of age and older)

Eligibility for benefits and the specific terms, conditions, and offerings are governed by the applicable plan of documents and company policies, which may be amended at the Company's discretion.

About Troon:

Founded in 1990 and headquartered in Scottsdale, AZ, Troon is the world's largest professional club management company, that specializes in services in golf, hospitality, and residential communities. With more than 900 locations in 45+ states and 27+ countries, Troon is a leading employer in hospitality. Guided by values that emphasize being infectiously energetic, consciously kind, and humbly prosperous, Troon offers professionals the opportunity to grow and succeed within a globally respected organization. Learn more at www.troon.com.