Front Desk Agent

Wind Creek Hospitality; Wetumpka (AL); On-site; USD 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Front Desk Agent to enhance guest experiences at their vibrant hotel. In this role, you will be the first point of contact for guests, ensuring they feel welcomed and valued. Your responsibilities will include managing check-ins and check-outs, handling inquiries, and providing information about hotel services and promotions. If you thrive in a dynamic environment and have a passion for customer service, this position offers a fantastic opportunity to be part of a team that values fun and engagement. Join us in creating memorable experiences for our guests!

Qualifications

• High School diploma or GED required; enrolled GED may be considered.
• Experience in customer service required.
• Ability to lift and carry up to 40 lbs.

Responsibilities

• Greet all guests and perform hotel check-in/check-out.
• Handle cash transactions and maintain cash drawer.
• Resolve guest issues and report maintenance problems.

Skills

Customer Service

Communication Skills

Typing Skills

Education

High School Diploma or GED

Tools

Standard Office Equipment

Job description

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Description

Job Overview: 3pm-11:30pm (Shift subject to change based on business needs). Hotel Front Desk Agents perform various tasks to make guests feel welcome, primarily registering guests to their hotel rooms.

Purpose: Our genuine engagement and positive energy provide guests an escape into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System: Our enthusiastic commitment to our purpose inspires us to do everything right, have fun, and be the best. We aim for fair recognition, personal accountability, and focus on our customers, creating wealth and opportunities for all.

Duties and Responsibilities:

• Project a positive image and greet all guests.
• Perform hotel check-in and check-out transactions.
• Enroll guests in the player's club and generate rewards cards upon demand.
• Disseminate information regarding the property, hotel, promotions, etc.
• Handle miscellaneous tasks such as cash handling, check authorizations, faxing, copying.
• Maintain cash drawer, deposit cash as required, and submit supporting documentation.
• Assist in ensuring qualified players receive priority service in Games and F&B.
• Answer telephones and route calls as necessary.
• Assist with Concierge duties as needed.
• Actively resolve guest issues and disputes.
• Report guestroom issues to Maintenance.
• Re-stock Front Desk supplies.
• Keep work area clean and organized.
• Perform other duties as assigned.

Job Requirements: (Please ensure you meet these before applying)

• High School diploma or GED required; enrolled and successfully completing a GED within six months may be considered.
• Must be twenty-one (21) years or older.
• Ability to type at least 20 words per minute; a typing test will be administered.
• Good writing and verbal communication skills; skills test will be administered.
• Experience in customer service required.
• Ability to lift and carry up to 40 lbs.
• Must pass a job interview and guest service audition.
• Ability to operate standard office equipment.
• Willing and able to work odd or irregular hours, including nights, weekends, and holidays.
• Willing to travel and participate in training as required.
• Must obtain and maintain a Tribal Gaming License.
• Willing to work in a smoke/secondary smoke environment.

Note: Native American Indian preference in hiring policy will be followed at all times. Complaints about the recruitment or selection process should be directed in writing to the President and CEO of Wind Creek Hospitality.