Front Desk Agent_New Home2 Montgomery

Ascent Hospitality; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a dynamic Front Desk Agent to join their team. In this role, you will be at the forefront of guest interactions, ensuring a welcoming atmosphere and providing exceptional service. Your responsibilities will include managing registrations, addressing guest inquiries, and upselling services to enhance revenue. This position offers a competitive salary and a comprehensive benefits package, including health insurance and a 401k plan with employer match. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity for you.

Benefits

Health, Dental, Vision Insurance

401k with Employer Match

Paid PTO

Uniforms Provided

Team Member Hotel Discount Program

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Ability to understand and speak English fluently.

Responsibilities

• Completing all activities listed in the Front Desk checklist.
• Providing excellent service and satisfaction to guests.
• Managing group reservations and special guest experiences.

Skills

Customer Service Skills

Communication Skills

Organizational Skills

Proficiency with Computers

Education

High School Diploma

Some College

Job description

Join to apply for the Front Desk Agent_New Home2 Montgomery role at Ascent Hospitality

Ascent Hospitality has an extensive portfolio of hotels and a strong pipeline of new properties and acquisitions, but we’re not about numbers…we’re about people and that remains our foundation. Our culture expresses a memorable experience for all of our Team Members and guests alike. We’re looking for individuals who work well together for a unified purpose. For our leadership, we seek accomplished individuals with a passion to serve others, strong communicators who understand guest needs, and trendsetters who excel at challenges and change. If this describes you, consider joining our Team.

Ascent Hospitality is seeking a qualified hospitality leader to be our Front Desk Agent.

Responsibilities include:

1. Completing all activities listed in the Front Desk checklist.
2. Performing marketing duties such as upselling to generate revenue.
3. Providing excellent service and satisfaction to guests and visitors.
4. Following security and liability measures to protect hotel assets.

Benefits:

• Competitive Salary
• Health, Dental, Vision, Life Insurance, and other benefits
• 401k with employer match
• Paid PTO
• Uniforms provided for most positions
• Team Member Hotel Discount Program

Essential Functions:

1. Maintain professional appearance and conduct.
2. Greet guests warmly and respond to requests professionally.
3. Follow brand standards and loyalty programs.
4. Provide information about the hotel, rooms, rates, and amenities.
5. Maximize occupancy and revenue through operational and selling techniques.
6. Complete registration and check-out processes accurately.
7. Handle payments securely and maintain cash bank according to policies.
8. Communicate effectively with hotel departments and management.
9. Coordinate with housekeeping to ensure room availability.
10. Manage group reservations and special guest experiences.
11. Adhere to safety, security, and emergency procedures.
12. Operate front office systems and respond to guest inquiries via phone.
13. Address guest complaints professionally and promptly.
14. Work flexible hours as needed.

Qualifications:

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency with computers and office equipment.
• Ability to understand and speak English fluently.
• Customer service skills and ability to work independently.
• High school diploma or equivalent; some college preferred.
• Six months of related experience preferred.

Physical Demands:

• Standing for long periods, repetitive use of arms and hands, and walking.
• Ability to lift up to 50 pounds occasionally.
• Visual acuity and ability to operate in stressful situations.

Employment Details:

• Entry level
• Full-time
• Hospitality industry