Front Desk Agent

Ascent Hospitality; Montgomery (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is looking for a Front Desk Agent who thrives in a dynamic environment. This role is essential for creating memorable experiences for guests through exceptional service and effective communication. As a key member of the front office team, you will manage check-ins and check-outs, handle guest inquiries, and ensure a welcoming atmosphere. If you are adaptable, detail-oriented, and passionate about hospitality, this opportunity offers a competitive salary and a range of benefits, including health insurance and a 401k plan. Join a team that values people over numbers and fosters a culture of service.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401k with Employer Match

Paid PTO

Uniforms Provided

Hotel Discount Program

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills are essential.

Responsibilities

• Greet guests warmly and assist with check-in/out.
• Provide excellent service and respond to guest requests professionally.

Skills

Communication Skills

Organizational Skills

Customer Service

Computer Proficiency

Education

High School Diploma

Some College

Tools

Front Office Systems

Office Equipment

Job description

Join to apply for the Front Desk Agent role at Ascent Hospitality

Ascent Hospitality is seeking a qualified hospitality leader for the Front Desk Agent position. Our company values people and memorable experiences over numbers, fostering a culture of service, communication, and adaptability.

Responsibilities

1. Complete all activities listed in the Front Desk checklist.
2. Perform marketing duties such as upselling to generate revenue.
3. Provide excellent service and satisfaction to guests and visitors.
4. Follow security and liability measures to protect assets.
5. Maintain professional appearance and conduct.
6. Greet guests warmly, assist with check-in/out, and handle payments accurately.
7. Respond to guest requests and complaints professionally.
8. Communicate effectively with hotel departments and management.
9. Adhere to safety, security, and emergency procedures.
10. Operate front office systems and handle reservations.
11. Perform other duties as assigned.

Qualifications

• Previous hotel front desk experience preferred.
• Excellent communication and organizational skills.
• Proficiency with computers and office equipment.
• Ability to work flexible shifts and in stressful situations.
• High school diploma or equivalent; some college preferred.
• Customer service experience is a plus.

Benefits

• Competitive salary.
• Health, Dental, Vision, Life Insurance, and other options.
• 401k with employer match.
• Paid PTO.
• Uniforms provided for most positions.
• Hotel discount program.

Physical & Other Demands

• Ability to stand for long periods, lift up to 50 pounds occasionally, and operate in stressful conditions.
• Must have good vision and manual dexterity.
• Ability to work in a team environment and follow instructions.