Front Desk Agent

TPG Hotels Resorts and Marinas; Montgomery (AL); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking friendly and professional Front Desk Agents to join their team. In this pivotal role, you will be the first point of contact for guests, delivering excellent customer service while managing administrative tasks. You will greet and check in guests, handle reservations, and ensure a welcoming atmosphere. This position offers a dynamic work environment where you can develop your skills in guest relations and administrative support. Join a team that values your contributions and provides opportunities for growth, all while enjoying benefits like health insurance and hotel discounts.

Benefits

Health, Dental, and Vision Insurance

Disability and Life Insurance

Identity Theft Protection

Flexible Spending Accounts

401(k) Retirement Plan

Paid Time Off

Vacation

Holidays

Employee Assistance Program

Hotel Discounts

Qualifications

• Strong guest service skills and excellent communication are essential.
• Basic accounting knowledge and proficiency with office equipment required.

Responsibilities

• Welcome guests and assist with reservations and check-ins.
• Manage check-outs, process payments, and handle billing inquiries.

Skills

Guest Service Skills

Basic Accounting Knowledge

Communication Skills

Organizational Skills

Computer Proficiency

Education

High School Diploma or Equivalent

Job description

The Fairfield Inn Montgomery East Chase is seeking friendly and professional Front Desk Agents to join our team!

Job Overview

The Front Desk Agent is the first point of contact for guests and clients. Responsibilities include delivering excellent customer service, handling administrative tasks, and ensuring a welcoming experience for all visitors.

Responsibilities:

1. Greeting and Check-In: Welcome guests, assist with reservations, and provide information about services and amenities.
2. Check-Out and Payment Processing: Manage check-outs, process payments, and handle billing inquiries.
3. Communication: Answer calls, respond to emails, and direct inquiries appropriately.
4. Reservation Management: Manage reservations, cancellations, and updates accurately.
5. Guest Services: Address guest requests, resolve complaints, and provide local recommendations.
6. Administrative Tasks: Handle mail, maintain logs, organize files, and keep the front desk area tidy.
7. Security: Monitor access, issue visitor badges, and collaborate with security staff.
8. Cash Handling: Manage cash transactions securely and reconcile at shift end.
9. Multi-Tasking: Handle multiple responsibilities efficiently.
10. Collaboration: Coordinate with housekeeping, maintenance, and management.
11. Emergency Response: Follow protocols during emergencies and assist guests and staff.

Skills and Qualifications:

High school diploma or equivalent preferred. Strong guest service skills, basic accounting knowledge, proficiency with computers and office equipment, and excellent communication and organizational skills are essential.

Working Conditions & Physical Requirements:

This role involves extended standing, walking, climbing, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 lbs. Some work occurs indoors with equipment and machinery.

Benefits for Full-Time Employees include:

• Health, Dental, and Vision Insurance
• Disability and Life Insurance
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation, Holidays
• Employee Assistance Program
• Hotel Discounts across the TPG portfolio and more!