Front Desk Agent

Holiday Inn Express & Suites Dothan - RAM Hotels; Montgomery (AL); On-site; USD 25,000 - 40,000; Full time

Job summary

Join a forward-thinking hotel team as a Front Desk Clerk, where your friendly demeanor and organizational skills will shine. This role involves providing exceptional customer service, managing guest check-ins and check-outs, and handling various administrative tasks. You will thrive in a dynamic environment, ensuring that guests feel welcomed and attended to. With a focus on teamwork and support, this position offers a positive work atmosphere where your contributions make a real difference. If you have a passion for hospitality and love helping others, this is the perfect opportunity for you.

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Positive Work Environment

Qualifications

• Minimum of 1 year experience in customer service or front desk role.
• Strong communication skills and ability to multitask.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Answer calls and manage administrative tasks.

Skills

Customer Service

Communication Skills

Multitasking

Computer Proficiency

Education

High School Diploma

Tools

Microsoft Office

Property Management Systems

Job description

We are seeking a friendly and organized Front Desk Clerk to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities :

• Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
• Answer and route calls, including taking messages and transferring calls as needed
• Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
• Ensure that the front desk area is clean and organized at all times
• Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
• Other duties as assigned

Qualifications :

• Minimum of 1 year of experience as a front desk clerk or in a customer service role
• Strong communication and customer service skills
• Ability to multitask and handle a high-volume workload
• Proficiency with computer systems and software, such as Microsoft Office and property management systems
• Fluency in English is required; additional language skills are a plus
• Paid time off
• Medical, dental, and vision insurance
• 401(k) retirement plan (US only), Employer RRSP match (Canada only)
• Positive and supportive work environment