Front Desk Agent

Hyatt Regency Westlake; Westlake Village (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Desk Agent, where you will be the first point of contact for guests, delivering exceptional customer service and ensuring a smooth check-in/check-out experience. This entry-level position requires strong communication skills and the ability to manage various guest requests effectively. You'll be responsible for handling reservations, processing payments, and coordinating with housekeeping to maintain guest satisfaction. Flexibility in working hours is essential, as you will work shifts that include evenings and weekends.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Flexibility to work various shifts, including evenings and weekends.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Handle check-ins and check-outs efficiently.
• Address guest concerns and complaints promptly.

Skills

Communication

Customer Service

Problem Solving

Education

High school diploma

Some college coursework in hospitality

Tools

Microsoft Office

Hotel management software

Job description

Join to apply for the Front Desk Agent role at Hyatt Regency Westlake

The Front Desk Agent is the first point of contact for guests at the hotel, responsible for delivering excellent customer service and ensuring a smooth check-in/check-out experience. This role requires strong communication skills, attention to detail, and the ability to handle various guest requests and concerns in a professional and courteous manner.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Handle check-ins and check-outs efficiently and accurately, ensuring all guest information is entered correctly into the system.
• Answer phone calls, respond to inquiries, and provide information about the hotel’s services, amenities, and local attractions.
• Manage reservations, including booking rooms, updating guest information, and processing payments.
• Address guest concerns and complaints promptly, ensuring a positive resolution while maintaining a high level of customer satisfaction.
• Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrival and any issues are promptly addressed.
• Maintain a clean and organized front desk area.
• Process guest payments, handle cash and credit transactions, and prepare necessary reports.
• Assist with concierge services, providing recommendations for dining, transportation, and activities.
• Follow all hotel policies and procedures, including safety and security protocols.
• Perform other duties as assigned by the Front Desk Supervisor or Manager.

Experience and Education

• High school diploma or equivalent required; some college coursework in hospitality or a related field is a plus.
• Previous experience in customer service, hospitality, or a front desk role preferred.
• Strong communication skills, both verbal and written.
• Proficient in Microsoft Office and hotel management software (experience with property management systems is a plus).
• Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.
• Excellent problem-solving skills and a customer-focused attitude.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Professional appearance and demeanor.

Position Requirements

Successful completion of a background check is required prior to employment.

EOE Statement: HM Alpha Hotels & Resorts is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind. We are committed to providing an environment of mutual respect, the principle of equal employment opportunity for all employees, and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, sex (including pregnancy and gender identity), national origin, age (40 or older), disability, genetic information, family or parental status, military service, or any other status protected by law. HM Alpha Hotels & Resorts will not tolerate discrimination or harassment based on any of these characteristics.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: Hospitality