Front Desk Agent

Crestline Hotels & Resorts; Urbana (IL); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in hospitality is seeking a dedicated Front Desk Agent to join their team. This role offers a dynamic environment where you will assist guests with check-in and check-out, handle inquiries, and ensure a positive experience for every visitor. With opportunities for career advancement, this position is perfect for those passionate about customer service and hospitality. Enjoy a range of benefits including medical plans, paid time off, and travel discounts. Join a team that values your contributions and supports your growth in the hospitality field!

Benefits

Medical/Dental/Vision plans

Paid Time Off

401k with company match

Volunteer Opportunities

Educational Assistance

Travel Discounts

Qualifications

• One year of experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out processes.
• Resolve guest complaints and ensure satisfaction.
• Maintain knowledge of hotel features and services.

Skills

Customer Service

Communication Skills

Problem Solving

Basic Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Agent role at Crestline Hotels & Resorts

Currently hiring for Full-Time and Part-Time positions!

Pay Starting At: $15.00/hour

Overview

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answering and processing all phone calls received, and handling all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager – Area Vice President of Operations

Key Duties & Responsibilities

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, regardless of busyness or time of day.
• Maintain positive guest relations at all times.
• Maintain complete knowledge of hotel features/services, room rates, special packages, promotions, daily house count, expected arrivals/departures, and scheduled group activities.
• Obtain assigned bank and ensure accuracy of contracted monies; keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and etiquette.
• Process all guest check-ins, verify registration information, and handle payments.
• Direct Bell Person to escort guests and transport luggage.
• Handle overbooked or walk-in guests, and record wake-up call requests.
• Monitor, send, and distribute guest faxes.
• Communicate guest information to relevant departments, resolve discrepancies, and process check-outs and adjustments.

Education and Experience

• High School Diploma or GED.
• One year of experience in a similar hotel position.
• Basic computer skills required.

We are an Equal Opportunity Employer. Benefits include Medical/Dental/Vision plans, Paid Time Off, 401k with company match, Volunteer Opportunities, Educational Assistance, Travel Discounts, and more. Benefits may vary by location.

Additional Details

• Seniority level: Entry level
• Employment type: Part-time
• Job function: Management and Hospitality