Front Desk Agent

Crestline Hotels & Resorts; Washington (District of Columbia); On-site; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off & Holidays

401(k) Retirement Plan

Hotel Travel Discounts

Career Growth Opportunities

Fun & Supportive Team Environment

Job summary

The Phoenix Park Hotel in Washington, DC, part of Crestline Hotels & Resorts, seeks a friendly Front Desk Agent to welcome guests and manage check-in/check-out with a focus on outstanding service.

Ideal candidates have a High School diploma or GED, at least 1 year in a hotel front desk role, and basic computer skills. Competitive starting pay and benefits begin after 30 days.

Qualifications

• High School Diploma or GED required.
• 1 year of front desk or hotel experience preferred.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in/check-out and answer phone calls.
• Handle special requests and communicate with departments.
• Maintain knowledge of hotel features, rates and promotions.
• Process payments, ensure accurate balance, and handle wake-up calls.
• Deliver exceptional guest service in a fast-paced environment.

Skills

Loves helping people

Positive attitude

Fast-paced environment

Guest service

Education

High School Diploma or GED

Job description

FRONT DESK AGENT WANTED

Phoenix Park Hotel | Washington, DC

Starting Pay: $23.91/hour

Benefits Start the 1st of the Month After 30 Days!

Why Join Us?

• Medical, Dental & Vision Insurance
• Paid Time Off & Holidays
• 401(k) Retirement Plan
• Hotel Travel Discounts
• Career Growth Opportunities
• Fun & Supportive Team Environment

Located just steps from Union Station, the U.S. Capitol, and the Supreme Court, the Phoenix Park Hotel is looking for a friendly, energetic Front Desk Agent to help create exceptional guest experiences.

We are one of Washington, DC's most unique and charming destinations. As a proud member of Historic Hotels of America, we blend Irish hospitality, historic character, and modern comfort to create unforgettable stays for our guests.

We're Looking For Someone Who:

• Loves helping people
• Has a positive attitude
• Enjoys a fast-paced environment
• Delivers outstanding guest service

Phoenix Park Hotel

Historic Charm. Great People. Amazing Opportunities.

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education And Experience:

• High School Graduate or General Education Degree (GED).
• One year previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.