Front Desk Agent

Hilton Fairfax; Fairfax (VA); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated front desk associate to provide exceptional service and create a welcoming atmosphere for guests. This part-time role involves greeting guests, managing registrations, and ensuring satisfaction throughout their stay. The ideal candidate will possess strong communication skills and a knack for problem-solving, contributing to a positive guest experience. Join a dynamic team in a vibrant hospitality environment, where your contributions will be valued and recognized. Embrace the opportunity to grow within a supportive and inclusive workplace.

Benefits

401(k) plan

Dental insurance

Health insurance

Paid time off

Room discounts

Employee food and beverage discounts

Qualifications

• High school diploma preferred; relevant experience may substitute.
• Prior hospitality experience is a plus but not required.

Responsibilities

• Greet guests warmly and provide accurate information about hotel services.
• Handle guest complaints and ensure satisfaction at checkout.

Skills

Effective communication skills

Basic mathematical calculations

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Computer systems

Job description

Job Summary

Greets and registers guests, provides prompt and courteous service, and closes out guest accounts upon completion of stay, ensuring an exceptional experience that meets the hotel's high standards of quality.This is a part-time position

Essential Job Functions

This description summarizes primary responsibilities and qualifications. It is not exhaustive of all duties or qualifications that may be required now or in the future. The hotel operates 24/7, requiring flexibility in shifts, start times, and hours worked.

1. Greet guests warmly and sincerely, using a positive and clear voice. Listen carefully to requests, respond appropriately, and provide accurate information about hotel outlets and local attractions.
2. Complete the registration process by entering and retrieving information from the computer system, including guest details and room rates. Select rooms based on guest needs, code electronic keys, and handle electronic certificates and coupons. Requires standing and moving throughout the front office area.
3. Verify and imprint credit cards for authorization, handle cash, make change, and balance the house bank as assigned. Accept and record various payment forms, perform arithmetic calculations accurately, and post charges to guest accounts using the computer system.
4. Answer phone calls promptly with clear communication, input messages into the computer, and relay messages to guests. Retrieve mail, small packages, and facsimiles as requested.
5. Close guest accounts at checkout, ensuring guest satisfaction. Address any dissatisfaction by researching and resolving issues within established guidelines, escalating to supervisors as needed.
6. Handle guest complaints by researching and resolving issues such as location changes or billing problems. Remain calm during emergencies and busy periods, using judgment and discretion. Maintain neatness in corridors and service areas.
7. Follow all company policies, safety, and security procedures, including emergency protocols and the use of protective equipment. Report unsafe conditions, accidents, injuries, property damage, or losses to supervisors.
8. Maintain a professional appearance as outlined in the team member handbook.
9. Assist other front desk staff as needed and perform any other duties assigned by supervisors or managers.

Knowledge, Skills & Abilities

The hotel may consider a combination of education and experience providing the following:

• High school diploma or equivalent preferred; relevant experience may substitute.
• Prior hospitality experience is a plus but not required.
• Proficient in calculator use and basic mathematical calculations.
• Effective communication skills in English, both verbal and written, with patience and diplomacy for dealing with guests and staff.
• Ability to accurately input information into a computer system.
• Good hearing and visual acuity to observe emergency situations.

Physical Demands

• Ability to stand and move throughout the front office area for the duration of the shift.
• Lifting up to 25 pounds occasionally.
• Frequent talking, hearing, seeing, and smiling.

Benefits

• 401(k), dental, disability, health, life, and vision insurance
• Employee assistance program and flexible spending account
• Paid time off, room discounts, and employee food and beverage discounts

EEO Statement: Driftwood Hospitality Management is committed to diversity and inclusion. We are an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, genetic information, veteran status, or other protected classes.

Source: Driftwood Hospitality