FRONT DESK AGENT

The Crescent Hotels Group; Tulsa (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player in hospitality is seeking a Front Desk Agent to join their dynamic team at a premier hotel in downtown Tulsa. This role is perfect for individuals who thrive in a fast-paced environment and are passionate about delivering exceptional guest experiences. You will be the first point of contact for guests, responsible for welcoming them, managing check-ins and check-outs, and ensuring their stay is comfortable and enjoyable. With a focus on personal growth and development, this opportunity offers competitive wages, flexible scheduling, and a supportive work environment where your contributions are valued. Join a team that celebrates your individuality and encourages you to shine bright in your career journey.

Benefits

Health & Wellness Programs

401K Matching Program

Flexible Scheduling

Travel Discounts

Discounts at Hilton Properties

Qualifications

• Strong customer service skills and ability to communicate effectively.
• Problem-solving skills to handle guest inquiries and issues.

Responsibilities

• Greet and register guests, providing outstanding service.
• Check guests out of the hotel efficiently and courteously.

Skills

Customer Service

Communication Skills

Problem-Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Description

At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright.

The DoubleTree by Hilton Tulsa Downtown is a premier full-service hotel located in the heart of downtown Tulsa. Connected to the Cox Business Convention Center via a Sky bridge, our hotel offers 411 stylish guest rooms, over 24,000 square feet of flexible meeting space and exceptional dining options.

We are looking for our next great team member to join us on our Front Office team. We are offering the following:

• Highly competitive wages
• An exceptional benefit plan for eligible associates & your family members
• 401K matching program for eligible associates
• Flexible scheduling to allow you to focus on what is important to you
• Discounts with our Crescent managed properties in North America for you & your family members. Discounts at Hilton brand properties worldwide

Here is what you will be doing each day:

As a Front Desk Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: greet guests and