Front Desk Agent - Bartlesville

Osage Casino; Bartlesville (OK); On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Front Desk Associate to join their team. This role involves welcoming guests, managing check-ins and check-outs, and ensuring a high level of customer service. The ideal candidate will have experience in customer service and cash handling, with a friendly demeanor and strong communication skills. You will be part of a dynamic team, contributing to an exceptional guest experience in a vibrant hotel environment. If you enjoy working in a fast-paced setting and have a passion for hospitality, this opportunity is perfect for you!

Qualifications

• 1 year of customer service experience required.
• Ability to maintain a friendly, professional demeanor.

Responsibilities

• Register guests and handle check-ins and check-outs.
• Resolve guest disputes and provide excellent customer service.

Skills

Customer Service Skills

Cash Handling

Problem-Solving Skills

Communication Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Hotel Management Software (LMS/Infogenesis)

Computer Proficiency

Job description

Under direct supervision of the Front Desk Supervisor, welcomes and serves guests in a courteous, efficient, and friendly manner. Completes check-in and check-out for guests. Maintains guest confidentiality of all information.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years or older.
• One year of experience in customer service and cash handling.
• Required to obtain an ABLE liquor license.
• Hotel experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Must maintain a valid Driver's License.
• Must provide documents proving eligibility to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of the job with or without reasonable accommodation.

Responsibilities

JOB DUTIES

• Register guests, collect payments, and record expenditure data.
• Provide quotes and upsell rooms when possible.
• Ensure charges are correctly applied to guest accounts.
• Resolve guest disputes.
• Answer phone inquiries, deliver mail, and provide information about local attractions.
• Account for all cash and cash equivalents at the start and end of each shift.
• Support management and staff with administrative tasks.
• Greet guests and ensure an exceptional customer service experience.
• Present oneself professionally and adhere to grooming standards.
• Assist with medical aid for guests as needed.
• Contribute to team efforts and accomplish related results.
• Perform other duties as assigned.

Qualifications

KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:

• Knowledge of customer service principles in the hotel industry.
• Proficiency in computer utilization for daily operations.
• Knowledge of local area and points of interest.
• Skill in using hotel management software; LMS/Infogenesis experience preferred.
• Excellent customer service skills.
• Ability to maintain a friendly, professional, and outgoing demeanor.
• Effective communication skills.
• Basic mathematical skills.
• Typing and data entry abilities.
• Problem-solving skills for practical situations.
• Ability to understand and follow instructions.
• Strong organizational and time management skills.

PHYSICAL DEMANDS

• Stand and walk for extended periods.
• Sit, stoop, kneel, or crouch as needed.
• Use hands for handling and feeling; reach with hands and arms.
• Occasionally lift or move up to 25 pounds.

WORK ENVIRONMENT

• Work is primarily in an office and hotel setting.
• Evening and weekend shifts may be required, with extended hours and irregular shifts possible.