Front Desk Agent

Hyatt Hotels Corporation; Truckee (CA); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Counseling & Family Support

Growth and Development Opportunities

Free Parking

Monthly associate recognition

Job summary

Hyatt Hotels Corporation in Madison, Wisconsin is hiring a Guest Services Agent for Hyatt Vacation Ownership. You will assist Owners/guests with villa check-ins, review amenities and local activities, and respond to questions to resolve issues while coordinating with other departments.

You will greet guests professionally, adhere to company standards, and participate in ongoing guest services excellence with flexibility for weekend and holiday shifts.

Qualifications

• Must be available to work weekends and holidays.
• Able to lift and carry up to 25 lbs.
• Background and drug screening may be required.

Responsibilities

• Check Guests into villas and review property amenities and hours.
• Listen and respond to questions and resolve guest issues with other departments.
• Explain room features and locations to guests.
• Follow up to ensure requests are met to satisfaction.
• Answer phone calls and route to proper departments.
• Assist with bellman and runner duties as needed.

Skills

Customer service

Job description

Shift: 2nd; must be available to work weekends and holidays

Position type: Full Time

Hourly Wages: 2300

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

• Competitive Pay
• Credit Union Membership
• Tuition Reimbursement
• Professional Counseling & Family Support
• Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perk:

• Free Parking
• Department celebrations
• Monthly associate recognition and reward programs
• Discounts on local food, fitness, recreation
• Seasonal Retention Bonus

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Place Madison/Downtown | Madison , WI , US

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