Fairfield Inn & Suites Pittsburgh Neville Island - Front Desk Agent

Aimbridge Hospitality; Pittsburgh (Allegheny County); On-site; USD 10,000 - 60,000; Full time

Job summary

Aimbridge Hospitality is seeking a Front Desk Agent for the Fairfield Inn & Suites Pittsburgh Neville Island. The role focuses on delivering exceptional customer service, managing guest interactions, and ensuring a smooth front desk operation. Ideal candidates will have a high school diploma and experience in hospitality. Join a supportive team that values collaboration and growth.

Benefits

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Daily Pay

Qualifications

• Experience in a hotel or related field preferred.
• Strong verbal and written communication skills.
• Ability to manage multiple tasks efficiently.

Responsibilities

• Provide outstanding service to guests.
• Manage guest interactions and front desk operations.
• Handle reservations, check-ins, and check-outs.

Skills

Customer Service Excellence

Communication

Problem-Solving

Multitasking Ability

Financial Skills

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office suite

Job description

Fairfield Inn & Suites Pittsburgh Neville Island - Front Desk Agent

Join to apply for the Fairfield Inn & Suites Pittsburgh Neville Island - Front Desk Agent role at Aimbridge Hospitality

Fairfield Inn & Suites Pittsburgh Neville Island - Front Desk Agent

2 weeks ago Be among the first 25 applicants

Join to apply for the Fairfield Inn & Suites Pittsburgh Neville Island - Front Desk Agent role at Aimbridge Hospitality

Get AI-powered advice on this job and more exclusive features.

Aimbridge Hospitality provided pay range

This range is provided by Aimbridge Hospitality. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $15.00/hr

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

Key Skills/Responsibilities

• Customer Service Excellence:Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication:Effectively convey information and ideas, and address guest inquiries and issues promptly. Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving:Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability:Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills:Work with and understand financial information, performing basic arithmetic functions as needed.
  
  

Education & Experience

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.
  
  

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan
  
  

Property Information

Suburban Pittsburgh Hotel with convenient access downtown. Travel with confidence at The Fairfield Inn and Suites Pittsburgh Neville Island. Recharge along the Pittsburgh waterfront in our rooms and suites with signature Marriott bedding, ergonomic workspaces, mini-fridges, microwaves, and free Wi-Fi. Start your mornings with our complimentary hot breakfast and make a splash in our indoor pool. Put your best foot forward with our on-site laundry facilities. You will find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Need rooms for groups? Ask about our discounted room rates when booking room blocks. Our location places you near top attractions in Pittsburgh including Cranberry Township, Downtown, PNC Park, Acrisure Stadium, Carnegie Museum of Art, Robert Morris University, and more. Whatever brings you to the city enjoy your stay at The Fairfield Inn and Suites Pittsburgh Neville Island.. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitals and Health Care, Non-profit Organizations, and Government Administration

Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x

Sign in to set job alerts for “Front Desk Representative” roles.

Front Desk Agent - EVEN Hotel Pittsburgh Downtown

Upper St Clair, PA $9.00-$10.00 2 weeks ago

Holiday Inn Express & Suites Pittsburgh Airport - Front Desk Agent

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.