Front Desk Agent

Hyatt; Pittsburgh (Allegheny County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in hospitality seeks a Front Desk Agent to join their team in Pittsburgh. This role is vital for greeting and registering guests, ensuring quality service, and resolving guest issues promptly. Ideal candidates will exhibit effective communication skills and a positive attitude to contribute to an exceptional guest experience.

Qualifications

• Prior hospitality experience preferred.
• Effective communication with customers.
• Ability to read and listen effectively.

Responsibilities

• Greet and register guests, ensuring quality service.
• Complete registration and process guest information.
• Address guest complaints and conduct research for solutions.

Skills

Communication skills

Patience

Tact

Positive attitude

Job description

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The Front Desk Agent is responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay. The role ensures guests have an exceptional stay, meeting the hotel’s high standards of quality.

This description summarizes primary responsibilities and qualifications. It does not include all duties or qualifications that may be required now or in the future. The hotel operates 24/7, requiring shift variations, including three evening shifts and two overnight shifts.

• Greet customers immediately with a friendly and sincere welcome, using a positive and clear speaking voice. Listen to understand requests, respond appropriately, and provide accurate information such as outlet hours and local attractions.
• Complete the registration process by inputting and retrieving information from a computer system, confirming guest details, and making room selections based on guest needs. Code electronic keys, certificates, and coupons as appropriate. Requires continual standing and movement in front office areas.
• Answer telephones promptly with positive and clear communication. Input messages into the computer, retrieve messages, and communicate content to guests. Handle mail, small packages, and facsimiles as requested.
• Address guest complaints by conducting thorough research to develop effective solutions and resolve issues such as location changes or credit problems. Remain calm during emergencies and busy hotel periods. Keep corridors and service areas neat.

The ideal candidate:

• Prior hospitality experience preferred but not required.
• Effective communication skills with internal and external customers, demonstrating patience, tact, and diplomacy.
• Ability to read, listen, and communicate effectively.
• Hearing and visual ability to observe and detect emergency signs.
• Professional, positive attitude when interacting with guests and team members.

EOE/M/F/D/V

This position is at a location where Hyatt is not the employer. The employer may be a third-party management company responsible for employment benefits and obligations.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Hospitality

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