Hotel Front Desk Agent

Hampton Inn Viera; Viera (FL); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(K) with Company Match

Paid Time Off

Hilton Team Member Travel Discounts

Job summary

Hampton Inn Viera is seeking a Front Desk Agent who will be the face of the hotel, delivering outstanding service and ensuring each guest’s stay is smooth and memorable. Key responsibilities include greeting guests, processing reservations, managing guest accounts, and maintaining organization at the front desk.

The ideal candidate is detail-oriented, professional, and possesses excellent communication skills. Previous experience in hotel front desk or customer service is preferred.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Familiarity with hotel systems and reservations is a plus.
• Flexible availability, including weekends and holidays.

Responsibilities

• Greet guests warmly and handle check-ins and check-outs smoothly.
• Answer phones, manage guest inquiries, and resolve issues promptly.
• Process reservations, cancellations, and modifications via phone, in person, and through hotel system.

Skills

Excellent communication and customer service skills

Detail-oriented

Ability to multitask

Dependable and professional

Education

High school diploma or equivalent

Job description

Why You'll Love Working With Us:

At Hampton Inn Viera, we’re committed to creating a positive, rewarding environment for both our guests and our team members. As a Front Desk Agent, you'll be the face of the hotel—delivering outstanding service and ensuring each guest’s stay is smooth, friendly, and memorable.

We offer competitive benefits, including:

• Medical, Dental & Vision Insurance
• 401(K) with Company Match
• Paid Time Off
• A professional yet friendly work culture
• Hilton Team Member Travel Discounts

What You’ll Be Doing:

As a key member of our front office team, you'll assist guests from check-in to check-out, while also helping coordinate services across departments to ensure top-notch hospitality.

Your responsibilities include:

• Greeting guests warmly and handling check-ins and check-outs smoothly
• Answering phones, managing guest inquiries, and resolving issues promptly
• Processing reservations, cancellations, and modifications via phone, in person, and through our hotel system
• Communicating guest needs with housekeeping, maintenance, and other departments
• Handling payments, balancing cash drawers, and processing transactions accurately
• Managing guest accounts and updating internal systems
• Operating the hotel’s switchboard and wake-up call system
• Monitoring reservations and room availability to maximize occupancy
• Maintaining a clean and organized front desk area
• Participating in the Manager on Duty (MOD) rotation
• Completing shift checklists and handing off effectively to the next team member

Who We’re Looking For:

• A people person with excellent communication and customer service skills
• Detail-oriented and able to multitask in a fast-paced environment
• Previous hotel front desk or customer service experience preferred
• Familiarity with hotel systems and reservations is a plus
• Flexible availability (including weekends and holidays)
• High school diploma or equivalent required
• Must be dependable, professional, and team-oriented

Be the Reason Guests Come Back

If you enjoy helping people, working with a supportive team, and making a positive impact, we’d love to meet you.