Front Desk Agent

Luminary Hotel & Co; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free hotel meal (full-service)

Medical, dental & vision insurance

401K retirement plan

Paid time off

Tuition reimbursement

Employee discounts

EAP

Job summary

Epicurean Hotel is seeking a Front Desk Agent to deliver a warm, professional, and hospitable arrival and departure experience for guests. You’ll handle check-in/check-out, assist with luggage, provide local recommendations, and coordinate with multiple hotel teams to ensure smooth guest service.

Ideal candidates have a high school diploma, hospitality experience, excellent communication skills, and comfort with technology.

Qualifications

• High school diploma, equivalent, or higher.
• Experience in hospitality is preferred.
• Excellent customer service and communication skills.
• Proficient with technology (computers, tablets, iPads).
• Ability to work with minimal supervision and collaborate with a team.
• Discretion handling guest information and coordination with other departments.

Responsibilities

• Handle check-in/check-out and escort guests to rooms according to preferences.
• Assist guests with luggage and provide local information.
• Issue room keys and maintain guest confidentiality.
• Respond to inquiries and make reservations or travel arrangements.
• Coordinate with Housekeeping and Front Desk for smooth operations.
• Verify charges and process payments for stays.
• Report suspicious activity or irregularities to management.

Skills

Customer service

Communication

Technology use

Team coordination

Discretion

Confidentiality

Proactive

Education

High school diploma or equivalent

Tools

Computers

Tablets

iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.About Epicurean HotelWelcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.Overview of the roleThe Front Desk Agent is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge services. They will be the first impression, providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience.What you haveHigh school diploma, equivalent, or higherPrevious hospitality experienceExcellent customer service skillsExcellent communication skills, both verbal and writtenAbility to use technology, e.g., computers, tablets, and iPadsProven experience working in a clean, organized, and efficient mannerAbility to take initiative and handle assignments with limited supervisionExperience in handling confidential informationStrong collaboration skills and ability to coordinate with a teamA sense of ownership in everything that you doWhat you’ll doCarry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.Interact with guests in a professional manner while sharing hotel knowledge.Assist guests with luggage needsProduce room keys for all guests, ensuring guest confidentialityRespond to guest inquiries, make travel arrangements and reservationsProvide local information for shopping, dining, nightlife, and recreational destinationsVerify charges and collect payment from guests for rooms staysAssist in coordination between Housekeeping and Front DeskReport any suspicious activity, unusual items, or irregular behavior to the managerOther necessary duties as reasonably assignedPhysical DemandAbility to sit or stand for extended periods of timeAbility to bendAbility to lift, pull 50 lbsAbility to communicate clearlyAbility to work long hours as neededMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress toward deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the property, the resort, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high-pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryBenefitsFull-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits, except for Medical Insurance and Holiday PayMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.