Assistant Front Office Manager

Luminary Hotel & Co; Tampa (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Vision plan

401(k)

Paid time off

Holiday pay

Tuition reimbursement

Bereavement leave

Employee discounts

Free employee meals

Job summary

Epicurean Hotel seeks an Assistant Front Office Manager to oversee daily front desk operations, manage check-in/check-out, and act as Manager on Duty in the absence of the Front Office Manager. You will champion guest satisfaction, safety, and a high standard of service across the lobby and front desk teams.

Ideal candidates have 2+ years in front desk management, strong customer service skills, and proficiency in hotel software and MS Office.

Qualifications

• Associate’s degree in Hospitality Management or related field preferred.
• Two years of hotel front desk management experience.
• Exceptional customer service with a guest-first mindset.
• Proficiency in hotel management software and Microsoft Office Suite.
• Strong problem-solving skills and ability to handle guest complaints effectively.
• Knowledge of hotel operations, including reservations, front desk, and guest services.
• Knowledge of safety and security procedures in a hotel environment is a plus.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Oversee daily front desk operations.
• Act as Manager on Duty in the absence of the Front Office Manager.
• Monitor and manage guest check-in/check-out processes.
• Ensure safety and cleanliness of the front desk and lobby areas.
• Perform other duties as assigned by the manager.
• Lead and train front office staff to deliver exceptional service.
• Assist in recruiting, interviewing, and hiring front office staff.
• Collaborate with other hotel departments to meet guest needs.

Skills

Customer service

Leadership

Problem solving

Communication

Hospitality knowledge

Education

Associate degree in Hospitality Management

Tools

Hotel management software

Microsoft Office

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.About Epicurean HotelWelcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes.At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.Overview of the roleThe Assistant Front Office Manager plays a vital role in supporting the Front Office Manager by overseeing daily front office operations, which include the Front Dest Agents and Valet, Guest Services, and the Front Desk. This role ensures smooth front desk functions, delivers exceptional guest experiences, and maintains high service standards. The Assistant Front Office Manager will collaborate closely with the Front Office Manager to foster a culture of excellence, empower the team, and consistently exceed guest expectations. This individual will also serve as a role model, demonstrating professional behavior and leading the front desk team to success.What you haveAssociate’s degree in Hospitality Management or a related field is preferred.Two (2) years of Hotel Front Desk management experience.Exceptional customer service skills with a guest-first mindset.Proficiency in hotel management software and Microsoft Office Suite.Strong problem-solving skills and ability to handle guest complaints effectively.Knowledge of hotel operations, including reservations, front desk, and guest services.Knowledge of safety and security procedures in a hotel environment is a plus.Flexibility to work various shifts, including evenings, weekends, and holidays.What you’ll doOperational ManagementOversee daily front desk operations.Act as Manager on Duty in the absence of the Front Office Manager.Monitor and manage guest check-in and check-out processes.Ensure the safety and cleanliness of the front desk and lobby areas.Perform other duties as assigned by the manager.Staff Management & TrainingAssist in training staff on front desk procedures, service standards, and hotel systems.Lead and empower the front office team to deliver exceptional service.Assist in recruiting, interviewing, and hiring new front office staff.Guest ServicesEnsure guest satisfaction by addressing and resolving issues promptly.Anticipate guest needs and deliver outstanding service.Work with other hotel departments to meet guest needs seamlessly.Actively review and respond to guest feedback across various platforms.Knowledge & ConfidentialityMaintain comprehensive knowledge of hotel amenities, room types, rates, and services.Ensure staff uphold guest confidentiality and adhere to training and information protocols.Assist with other related tasks as reasonably assigned by management.Physical DemandAbility to sit or stand for extended periods of timeAbility to bendAbility to lift and pull 50 lbs.Ability to communicate clearlyCorrected vision to normal rangeAbility to drive/transport self and othersAbility to travel on occasion for meetingsAbility to work long hours as neededMental DemandsMake sound judgments quicklyWork on multiple tasks, making appropriate progress toward deadlinesAble to work independently, take direction, and provide direction to othersManage differing personalities within the property, the resort, and the communityMaintain the highest degree of confidentialityAbility to work effectively in stressful, high-pressure situationsAbility to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryBenefitsFull-time Associate BenefitsMedical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesPart-time Associate BenefitsAll above-listed benefits, except for Medical Insurance and Holiday PayOn-Call Associate BenefitsEmployee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employeesMainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.