Front Desk Agent

Mainsail Lodging & Development; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free meal for all full-service hotel e

Employee discounts

Job summary

Mainsail Lodging & Development's Epicurean Hotel in Tampa, FL seeks a Front Desk Agent to deliver a warm, professional check-in and concierge experience. You will be the first impression guests meet and coordinate Bell Services and Front Desk tasks.

The role requires a high school diploma or higher, strong customer service and communication skills, tech comfort with tablets and laptops, and a teamwork mindset with a keen eye for confidentiality.

Qualifications

• High school diploma, equivalent, or higher.
• Previous hospitality experience.
• Excellent customer service skills.
• Excellent communication skills, both verbal and written.
• Ability to use technology, e.g., computers, tablets, and iPads.
• Proven experience working in a clean, organized, and efficient manner.
• Ability to take initiative and handle assignments with limited supervision.
• Experience in handling confidential information.
• Strong collaboration skills and ability to coordinate with a team.
• A sense of ownership in everything that you do.

Responsibilities

• Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.
• Interact with guests in a professional manner while sharing hotel knowledge.
• Assist guests with luggage needs
• Produce room keys for all guests, ensuring guest confidentiality
• Respond to guest inquiries, make travel arrangements and reservations
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Verify charges and collect payment from guests for rooms stays
• Assist in coordination between Housekeeping and Front Desk
• Report any suspicious activity, unusual items, or irregular behavior to the manager
• Other necessary duties as reasonably assigned

Skills

Customer service

Communication

Tech proficiency

Team collaboration

Confidentiality

Ownership mindset

Education

High school diploma or higher

Tools

Computers

Tablets/iPads

Job description

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

About Epicurean Hotel

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Overview of the role

The Front Desk Agent is a unique position in which the host will be responsible for Front Desk, Bell Services, and Concierge services. They will be the first impression, providing a unique check-in experience. The host will serve as the first physical impression of the property and be responsible for providing a unique, professional, and hospitable arrival and departure experience.

What you have

• High school diploma, equivalent, or higher
• Previous hospitality experience
• Excellent customer service skills
• Excellent communication skills, both verbal and written
• Ability to use technology, e.g., computers, tablets, and iPads
• Proven experience working in a clean, organized, and efficient manner
• Ability to take initiative and handle assignments with limited supervision
• Experience in handling confidential information
• Strong collaboration skills and ability to coordinate with a team
• A sense of ownership in everything that you do

What you’ll do

• Carry out the check-in process for hotel guests; assign and escort guests to rooms according to preferences.
• Interact with guests in a professional manner while sharing hotel knowledge.
• Assist guests with luggage needs
• Produce room keys for all guests, ensuring guest confidentiality
• Respond to guest inquiries, make travel arrangements and reservations
• Provide local information for shopping, dining, nightlife, and recreational destinations
• Verify charges and collect payment from guests for rooms stays
• Assist in coordination between Housekeeping and Front Desk
• Report any suspicious activity, unusual items, or irregular behavior to the manager
• Other necessary duties as reasonably assigned

Physical Demand

• Ability to sit or stand for extended periods of time
• Ability to bend
• Ability to lift, pull 50 lbs
• Ability to communicate clearly
• Ability to work long hours as needed

Mental Demands

• Make sound judgments quickly
• Work on multiple tasks, making appropriate progress toward deadlines
• Able to work independently, take direction, and provide direction to others
• Manage differing personalities within the property, the resort, and the community
• Maintain the highest degree of confidentiality
• Ability to work effectively in stressful, high-pressure situations
• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary

Benefits

• Full-time Associate Benefits
  • Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees
• Part-time Associate Benefits
  • All above-listed benefits, except for Medical Insurance and Holiday Pay

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.