Housekeeper

Residence Inn - Wilke-Barre; Wilkes-Barre (Luzerne County); On-site; USD 17,000 - 22,000; Full time

Job summary

Onvo in Wilkes-Barre, PA is seeking a Hotel Housekeeper to manage room turnover, clean rooms, restock amenities, and maintain brand standards before guest check-in. You will communicate with the Housekeeping Supervisor and front desk regarding damages or guest requests.

Flexibility to work evenings, weekends and holidays is required. You will ensure privacy, tidy rooms, and report maintenance needs to keep guest rooms spotless and compliant with safety and cleanliness standards.

Qualifications

• Must be 16 years of age
• Must be willing to work evenings, weekends and holidays as needed

Responsibilities

• Receive list of assigned rooms from manager and prioritize rooms.
• Clean, stock and maintain assigned guest rooms according to Brand and Company Standards.
• Respond promptly to requests from guests and other departments.
• Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned floor/rooms.
• Always ensure privacy of guests.
• Knock and announce self before entering assigned guest rooms; return later if room is occupied.
• Check amenities and supplies in rooms, restock according to standards.
• Neatly make beds and stock bath linens according to standard
• Clean and disinfect bathrooms, kitchen, and/or coffee stations.
• Remove all trash, dirty linens, towels, and room service items from rooms.
• Check that all appliances are in the room and in clean working order.
• Straighten desk area and furniture.
• Dust, polish furniture and remove marks /stains from walls and furnishing.
• Vacuum carpets and clean floors
• Notify maintenance department of needed maintenance or repairs.
• Ensure room meets hotel standards with final walk around.
• Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels.
• Take found items to designated lost and found area.
• Perform other duties as requested.

Job description

Job Description: Housekeepers handle all aspects of room turnover; ensuring all rooms are cared for and inspected according to Brand standards prior to guest check in. This includes removing and replenishing room linen, restocking guest amenities, and managing additional housekeeping tasks. This position is responsible for communicating with the Housekeeping Supervisor and/or Manager and the front desk team on any damages or deficits in the room, equipment inadequacies, and guest requests. Must be customer-oriented and handle all guest interactions with professionalism and a friendly attitude

Essential Functions:

• Receive list of assigned rooms from manager and prioritize rooms.
• Clean, stock and maintain assigned guest rooms according to Brand and Company Standards.
• Respond promptly to requests from guests and other departments.
• Check the inventory of cleaning cart and add necessary supplies; transport cart to assigned floor/rooms.
• Always ensure privacy of guests.
• Knock an announce self before entering assigned guest rooms; return later if room is occupied.
• Check amenities and supplies in rooms, restock according to standards.
• Neatly make beds and stock bath linens according to standard
• Clean and disinfect bathrooms, kitchen, and/or coffee stations.
• Remove all trash, dirty linens, towels, and room service items from rooms.
• Check that all appliances are in the room and in clean working order.
• Straighten desk area and furniture.
• Dust, polish furniture and remove marks /stains from walls and furnishing.
• Vacuum carpets and clean floors
• Notify maintenance department of needed maintenance or repairs.
• Ensure room meets hotel standards with final walk around.
• Ensure soiled linens are laundered, which may include loading hotel washers and dryers and folding sheets and towels.
• Take found items to designated lost and found area.
• Perform other duties as requested.

Knowledge, Skills, and Abilities:

Must be 16 years of age

Must be willing to work evenings, weekends and holidays as needed

Physical Requirements:

Physically capable of standing for long hours

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient.

Whether you have a background in customer service and hospitality or this is your first job in the industry,