Night Auditor

Fairfield Inn& Suites - Bartonsville; Stroudsburg (Monroe County); On-site; USD 22,000 - 30,000; Full time

Job summary

Onvo, operating the Fairfield Inn & Suites Bartonsville location, seeks a Night Auditor to oversee overnight front desk operations and guest services, reconciling the previous day's finances and ensuring security and smooth day transitions.

The role emphasizes accurate cash handling, guest check-ins/check-outs after hours, and responsive guest support with a focus on safety and professionalism.

Qualifications

• Detail-oriented and accurate in financial reconciliation.
• Ability to work independently during overnight hours.
• Excellent customer service and communication.
• Capable of handling stressful situations calmly.
• Overnight availability including weekends and holidays.
• Basic computer skills including Microsoft Office.

Responsibilities

• Reconcile all financial activities from the previous day, verifying the accuracy of income and expenses.
• Handle guest check-ins and check-outs efficiently and courteously during the overnight hours.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Maintain a clean and organized front desk and lobby area.
• Monitor security cameras and report any suspicious activity to appropriate personnel.
• Process reservations and cancellations accurately using the property management system.
• Conduct regular property walks to ensure guest safety and security.

Skills

Attention to detail

Independent work

Customer service

Communication

Stress management

Overnight shifts

MS Office

Tools

Property Management System

Job description

Job Summary: The Night Auditor is responsible for overseeing the front desk operations and guest services during the overnight shift, ensuring a smooth transition between accounting days and providing excellent customer service.

Job Responsibilities

• Reconcile all financial activities from the previous day, verifying the accuracy of income and expenses.
• Handle guest check-ins and check-outs efficiently and courteously during the overnight hours.
• Respond to guest inquiries, requests, and complaints promptly and professionally.
• Maintain a clean and organized front desk and lobby area.
• Monitor security cameras and report any suspicious activity to appropriate personnel.
• Process reservations and cancellations accurately using the property management system.
• Conduct regular property walks to ensure guest safety and security.

Job Qualifications

• Strong attention to detail and accuracy.
• Ability to work independently and make sound decisions during the overnight shift.
• Exceptional customer service and communication skills.
• Ability to handle stressful situations calmly and effectively.
• Must be able to work overnight shifts, including weekends and holidays.
• Basic computer proficiency, including Microsoft Office Suite.

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient.

Whether you have a background in customer service and hospitality or this is your first job in the industry,