Front Desk Agent

Hotel Lucine; Stowe (VT); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Flexible stay rates at other properties

Discounted rooms for friends and family

Job summary

A boutique hotel in Stowe is hiring for the front desk team. The role focuses on welcoming guests, handling check-ins and check-outs, and creating a memorable stay. Ideal candidates are hospitable, organized, and able to manage busy moments. With a pay starting at $20 an hour, this position offers growth opportunities in a fun environment. Join a team that values personality and real guest connections!

Qualifications

• Friendly, dependable, and naturally hospitality-driven.
• Strong communicator comfortable with phones and guest interactions.
• Experience in hotel or related industries is advantageous.

Responsibilities

• Welcome guests warmly and handle check ins and check outs.
• Answer guest questions via calls and emails.
• Maintain accurate guest accounts and solve problems.

Skills

Hospitality skills

Communication

Problem-solving

Job description

At Field Guide Lodge, the front desk is more than a desk. It is the heart of the guest experience. This team helps create the first impression, the lasting impression, and all the moments in between. We are looking for people who are warm, upbeat, attentive, and genuinely love hospitality.

This role is about making guests feel welcome the second they arrive and giving them a stay worth remembering. From check in to check out, the goal is simple: create an experience that feels easy, personal, and memorable. We want guests to feel less like customers and more like they have found their home away from home.

We are a boutique hotel, which means personality matters here. No stiff scripts. No corporate robot energy. Just real people taking care of people. The right person for this role is outgoing, sharp, calm under pressure, and able to work independently while still being a great teammate. If making someone’s day better sounds like a good day at work, this could be a great fit.

We are currently hiring 2 or more team members, full time or part time. There is real room to grow here in a close knit boutique environment where people can learn fast and take on more. After 60 days, team members get flexible stay rates at other properties, discounted rooms for friends and family, and opportunities to travel and support sister properties during busy seasons.

Pay starts at $20 an hour

What you will do

• Welcome guests with warmth and confidence, handle check ins and check outs, and help set the tone for a great stay
• Answer calls, emails, and guest questions about bookings, rates, amenities, local recommendations, and special requests
• Build real connections with guests and teammates
• Keep guest accounts accurate and organized
• Help solve problems and handle guest concerns with professionalism and heart
• Work closely with housekeeping to make sure rooms are ready and the day runs smoothly
• Stay active on property and jump in where needed. You should be comfortable lifting up to 50 pounds and being on your feet throughout the shift
• Learn the business, grow your skills, and take ownership

What we are looking for

• Someone friendly, dependable, and naturally hospitality driven
• Someone who can stay cool in busy moments and handle people well
• A strong communicator who is comfortable with phones, email, and guest interactions
• Hotel experience is great, but related experience also counts
• Food and beverage experience is a big plus. We love versatile people
• A self starter who notices what needs to be done and gets it done
• Someone who wants to grow, learn, and be part of a team for the long haul
• Someone who truly cares about creating memorable experiences for guests

This is a great role for someone who wants more than just a job. If you want to work in a fun boutique hotel with live music, good people, room to grow, and a culture that values personality and heart, we would love to meet you.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.