Front Desk Agent

Burnham Nationwide, Inc.; Newbury Township (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

A leading company in hospitality is seeking a temporary Front Desk Agent for Punderson Manor. The role involves managing guest accommodations and providing excellent customer service. Candidates must be available on weekends, working either morning or evening shifts, and will enjoy various benefits including recreational facility access and discounts.

Benefits

Use of recreational facilities

Meal Plan

Referral Bonus

Room, Retail, and Food Discount

Free Stays at other Ohio Lodges

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred.
• Experience with hotel reservation software is a plus.
• Ability to stand for long periods; use of stairs required.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Provide information about hotel, rooms, rates, and amenities.

Skills

Customer service

Communication

Organizational skills

Tools

OnQ

Opera

Job description

Job Summary: We are looking to add an upbeat Front Desk Agent to Punderson Manor's team to manage all aspects of hotel guest accommodation. You will welcome new guests, issue room keys, manage reservations, and provide information about rooms, rates, and amenities. Close reservations by checking out the room at departure and explaining folio details if needed. Act as the main point of contact for our guests to assist their needs with a friendly and helpful attitude.

This position is temporary and hours depend on availability. Candidates must have weekend availability; shifts are 7 AM - 3 PM or 3 PM - 11 PM.

Benefits

• Use of recreational facilities
• Meal Plan
• Referral Bonus
• Room, Retail, and Food Discount
• Free Stays at other Ohio Lodges

Wage: DOE

Responsibilities

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify credit card data
• Register guests, collecting necessary information (contact details, stay dates)
• Welcome guests upon arrival and assign rooms
• Provide information about our hotel, rooms, rates, and amenities
• Respond to client complaints promptly and professionally
• Liaise with housekeeping to ensure rooms are clean, tidy, and ready
• Confirm group reservations and arrange personalized services for VIPs and event attendees
• Upsell additional facilities and services when appropriate
• Maintain records of bookings and payments

Qualifications

• Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role - preferred but not required
• Experience with hotel reservation software like OnQ or Opera
• Customer service experience
• Excellent communication and organizational skills
• Ability to stand for long periods; use of stairs required

About Us: At Regency Hotel Management, hospitality is our core. Since 1965, we've been leaders in maximizing profit and creating asset value for clients. Our team provides expert, hands-on guidance. We are growing and seeking motivated individuals to join us!

We are an equal opportunity employer and prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected characteristic under law.