Front Desk Agent- Dual Hotel!

Hyatt Hotels; Lansing (MI); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hospitality company is seeking Front Desk & Guest Care associates to enhance guest experiences through excellent service and care. This role requires a proactive approach to guest interactions, addressing concerns promptly, and promoting a welcoming atmosphere. Full-time employees are offered comprehensive benefits and growth opportunities; making it an ideal environment for motivated individuals.

Benefits

Comprehensive benefits package

401K

Tuition assistance

Discounted hotel room rates

Qualifications

• Preferred: High School diploma or equivalent.

Responsibilities

• Assist guests efficiently, courteously, and professionally.
• Promptly address guest concerns to ensure satisfaction.
• Collect payments and handle cash procedures.

Skills

Team Player

Detail-Oriented

Enthusiastic

Education

High School diploma or equivalent

Job description

Front Desk & Guest Care

Pay Range: $15-17/hour.

We are looking for individuals passionate about serving others! Working at the front desk places you at the heart of the hotel, with the most guest interaction. Your proactive, responsive, and caring attitude will significantly impact the guest experience. If you enjoy engaging with people, possess a winning personality, and have a strong sense of responsibility, this role is perfect for you! Concord Hospitality offers a great company culture where everyone is valued and respected.

Role Responsibilities:

• Assist guests efficiently, courteously, and professionally at all times.
• Maintain high levels of service and hospitality.
• Promptly address guest concerns or issues to ensure satisfaction in a timely manner.
• Post guest charges, collect payments, and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect for privacy and professionalism.
• Be knowledgeable about the hotel brand and various programs (travel programs, special offers).
• Communicate effectively with various departments and management regarding guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
• Be familiar with hotel safety and emergency procedures.

Benefits (Full-Time Associates Only):

We offer competitive wages. Full-time associates are eligible for a comprehensive benefits package, including medical/dental/vision plans, life insurance, short/long-term disability options, 401K, tuition assistance, discounted hotel room rates, and opportunities for training, development, and career growth.

Why Concord?

Our culture is built on five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We prioritize providing a great work environment and strive to hire the best. At Concord, you are valued, and our 'Associate First' policy reflects our commitment to your well-being. We engage our team with fun activities and care about your development.

If you take pride in your work, the hotel, and your employer, and aim to exceed guest expectations, we want to hear from you! Join us if you're looking for growth and a fun team environment. We are an EEO employer M/F/D/V and maintain a drug-free workplace.

Qualifications & Education:

• Preferred: High School diploma or equivalent.

Behaviors:

• Team Player: Works well with others.
• Detail-Oriented: Completes tasks thoroughly.
• Enthusiastic: Shows eagerness and interest.

Motivations:

• Self-Starter: Performs independently.
• Growth Opportunities: Motivated by taking on more responsibility.

Equal Opportunity Employer. We inform all applicants of their rights under federal employment laws. For more information, review the Know Your Rights notice from the Department of Labor.