Front Desk Agent

PATRISH LLC; St. Ann (MO); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a positive and friendly Front Desk Agent. This role involves assisting hotel guests with check-in/check-out, answering inquiries, and maintaining exceptional service standards. Ideal candidates should possess excellent communication skills and a customer-focused orientation, ensuring each guest has an outstanding experience.

Benefits

Bonuses

Company parties

Free food & snacks

Paid time off

Qualifications

• Friendly and outgoing personality.
• Familiarity with hospitality industry standards.
• Able to resolve issues with a customer-focused orientation.

Responsibilities

• Assist guests with check-in and check-out processes.
• Maintain communication with housekeeping staff to coordinate room availability.
• Handle guest inquiries via phone, email, and in-person.

Skills

Communication

Customer Service

Problem Solving

Computer Literacy

Multilingual

Job description

Benefits:

Bonuses

Company parties

Free food & snacks

Paid time off

Benefits/Perks

Full time includes 4 days or nights at 12 hours a day or night. Benefit: 3 days off a week plus over time pay.

Job Summary We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds