Front Desk Agent

The Tides by the Sea; Seaside (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

The Tides by the Sea in Seaside, Oregon is seeking a Front Desk Agent to be the guests' first contact and manage reservations, check-ins and check-outs with warmth and efficiency.

Responsibilities include registering guests, informing about rates and amenities, handling payments, upselling services, coordinating with housekeeping, and delivering memorable service for VIP guests and events along the North Oregon Coast.

Qualifications

• 1-2 years of customer service or hospitality experience.
• Minimum high school education.
• Pleasing, hospitable demeanor to engage guests.
• Proficient with computers, email, and hotel reservations software.
• Good phone etiquette and courtesy.
• Understanding of travel planning websites.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify credit card data.
• Register guests with required information.
• Welcome guests and escort to rooms.
• Provide information about hotel, rates, and amenities.
• Provide service recovery for challenges.
• Coordinate with housekeeping to ensure clean, furnished rooms.
• Confirm group reservations and arrange VIP services.
• Upsell additional services when appropriate.
• Maintain records of bookings and payments.
• Maintain neat, groomed appearance and assist team as needed.
• Perform duties as requested by supervisor/manager.

Skills

Customer service

Hospitality experience

Phone etiquette

English proficiency

Team player

Education

High school diploma

Tools

Hotel reservation software

Job description

The Tides by the Sea is located at the South end of Seaside's historic promenade and is the closest lodging property to the beach and offers gorgeous views of Seaside Cove and surfer's paradise. We are currently seeking a Front Desk Agent to serve as our guests' first point of contact and manage all aspects of the accommodation.

Hotel Front Desk Agent's responsibilities include registering guests, managing reservations, and providing information about rooms, rates, amenities and local eateries and points of interest.

The Responsibilities of the Position:

• Perform all check-in and check-out tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and escort them to their rooms
• Provide information about our hotel, available rooms, rates, and amenities
• Provide service recovery for unexpected challenges
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees
• Upsell additional services, when appropriate
• Maintain updated records of bookings and payments
• All team members must maintain a neat, clean, and well-groomed appearance. (Specific standards outlined at orientation.)
• Assists other Front Desk personnel when needed.
• Perform any related duties as requested by the supervisor/manager.

The Skills and Experience Needed:

• A combination of 1-2 years of customer service and/or hospitality experience
• Minimum high school education
• Must have a pleasing, hospitable demeanor to engage with guests
• Highly experienced working with computers, email, and hotel reservations software
• Demonstrate proper phone etiquette and be courteous to everyone
• Understanding of how travel planning websites operate

The Physical Demands of the Position:

• Must be able to bend, squat, crouch, crawl, reach and retrieve items from overhead
• Stand on a regular basis throughout the shift
• Must be able to perform multiple tasks at one time and able to pay attention to sound and sight details in crowded and noisy situations
• Must have the ability to keep breakage to a minimum by handling dishes, glassware, and fragile equipment with care

Other Qualifications Include:

• Is able to communicate effectively with others
• Is able to work effectively under time constraints
• Is flexible and able to handle interruptions
• Is committed to providing a memorable guest experience
• Brings a positive outlook and team orientation to work
• Ability to stay on task until jobs are completed
• Ability to communicate in English, both written and spoken
• Computer proficiency
• Ability to clear a background check

At the Tides by the Sea, we create a culture of teamwork and belonging. Our staff serves with creativity and passion. Our associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.

Compensation: $15.00 - $18.00 per hour

Since The Tides by the Sea opened a century ago, our Guests have treasured the elements that set our resort apart -- the cleanest property, the friendliest Cast Members, and of course, our stunning view. A big part of that experience is you, with your quick smile and your eagerness to help. As a Cast Member at The Tides by the Sea Resort, you are a personal representation of the Tides tradition of excellence. Regardless of your role, when you take pride in your appearance, you become a role model for those around you, and you convey the attitude of excellence that has become synonymous with the Tides name. We hope you decide to join us in welcoming our Guests and delivering a magical experience for them every time they escape to the North Oregon Coast and The Tides by the Sea.