Front Desk Agent

Fairfield Inn Scranton; Scranton (Lackawanna County); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dedicated Front Desk Agent to join their team. This entry-level position offers a fantastic opportunity to provide exceptional service to guests, ensuring a welcoming and efficient check-in and checkout experience. As a Front Desk Agent, you'll be the first point of contact for guests, handling inquiries and assisting with reservations while maintaining high standards of customer service. If you thrive in a fast-paced environment and enjoy making guests feel at home, this role is perfect for you. Join a dynamic team and contribute to creating memorable experiences for all visitors.

Qualifications

• High School diploma or equivalent required.
• Experience in a hotel or related field preferred.

Responsibilities

• Answer inquiries from guests regarding services and amenities.
• Handle check-ins and checkouts in a friendly manner.
• Complete reports such as bucket check and housekeeping report.

Skills

Customer Service

Effective Communication

Problem-Solving

Multitasking

Education

High School Diploma

College Coursework in Related Field

Tools

Front Desk Computer System

Job description

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Compensation Type

Hourly

Location

Fairfield Inn Scranton
949 Viewmont Drive
Dickson City, PA 18519

Overview

The Front Office Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
2. Follow all cash handling and credit policies.
3. Be aware of all rates, packages, and special promotions as listed in the Red Book.
4. Be familiar with all in-house groups.
5. Be aware of closed out and restricted dates.
6. Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
7. Be familiar with hospitality terminology.
8. Have knowledge of emergency procedures and assist as needed.
9. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
10. Use proper two-way radio etiquette when communicating with other employees.
11. Operate all relevant aspects of the Front Desk computer system.
12. Complete all tasks on the shift checklist in a timely manner.
13. Perform and complete reports such as bucket check, room rate verification, and housekeeping report.
14. Balance and prepare paperwork for shift closing according to hotel standards.
15. Maintain and market promotions and guest programs.
16. Maintain a clean work area.
17. Assist guests with safe deposit boxes.

Qualifications

1. College coursework in a related field is helpful.
2. Experience in a hotel or related field preferred.
3. High School diploma or equivalent required.
4. Computer experience required.
5. Customer service experience preferred.
6. Maintain a warm and friendly demeanor at all times.
7. Effective communication skills, both verbal and written.
8. Ability to multitask and prioritize.
9. Maintain regular attendance and high standards of personal appearance.
10. Comply with hotel standards and regulations for safe and efficient operations.
11. Problem-solving skills and initiative.
12. Ability to cross-train in other hotel areas.
13. Maintain confidentiality of information.
14. Perform other duties as requested by management.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Restaurants