Front Desk Agent

Raines Company; Florence (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

An established industry player is seeking a Front Desk Agent to join their team. This role involves greeting guests, managing inquiries, and ensuring a high level of service and hospitality. The ideal candidate will possess excellent communication skills and experience in customer service, particularly in hospitality. The company offers a supportive environment with opportunities for career advancement and a range of benefits, including medical and dental coverage. If you thrive in a dynamic setting and enjoy helping others, this position is perfect for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Generous PTO Program

Points-Based Bonus

Daily Pay

Employee Referral Bonus

Qualifications

• Experience in customer service or guest-related roles is essential.
• Proficiency in Microsoft Office or similar applications is required.

Responsibilities

• Greet guests courteously and handle inquiries effectively.
• Manage guest mail and messages with discretion.

Skills

Customer Service

Problem-Solving

Communication

Multi-tasking

Education

High School Diploma or GED

Tools

Microsoft Office

Hotel PMS Systems

Quore

PBX Systems

Job description

Join to apply for the Front Desk Agent role at Raines Company.

Position Summary: The Front Desk Agent is responsible for greeting guests courteously, handling inquiries, check-ins/outs, and room reservations.

We offer: Medical/Dental/Vision benefits, a generous PTO program, points-based bonus, daily pay, Employee Referral bonus, and opportunities for career advancement within a company recognized for rewarding excellence.

Established in 1988, Raines Company is a family-owned business that has grown into a leading hotel development, management, and investment firm, maintaining a family-oriented culture focused on relationships with associates, partners, and communities.

Essential Functions

1. Assisting guests professionally and courteously at all times.
2. Providing high levels of service and hospitality.
3. Addressing guest concerns promptly and satisfactorily.
4. Posting charges, collecting payments, and following cash handling procedures.
5. Managing guest mail and messages with discretion.
6. Knowledge of hotel programs, travel offers, and brand standards.
7. Communicating effectively with departments and management regarding guest feedback.
8. Responding quickly to calls, visitors, and team members needing assistance.
9. Understanding hotel safety and emergency procedures.
10. Flexible schedule, including floating between 2nd and 3rd shifts.

Qualifications

1. High school diploma, GED, or equivalent.
2. Experience in customer service or guest-related roles.
3. Proficiency in Microsoft Office or similar applications.
4. Experience in hospitality as a front desk agent or similar role preferred.
5. Familiarity with hotel PMS systems, Quore, PBX, and related systems preferred.
6. Fluent English speaking and excellent communication skills.
7. Strong problem-solving, multi-tasking, and interpersonal skills under pressure.

Additional Information

Raines is an Equal Opportunity Employer committed to diversity and inclusion. Pre-employment background check required.