Front Desk Agent-Extended Stay America Premier Suites Chandler Az

Concord Hospitality Enterprises; Chandler (AZ); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team as a Front Desk Agent at an established hotel brand known for its commitment to guest satisfaction. In this dynamic role, you will be the face of hospitality, ensuring every guest feels welcomed and valued. Your proactive approach will enhance the guest experience, while you manage inquiries and concerns with professionalism. Enjoy a supportive work environment that prioritizes growth and development, alongside a competitive benefits package. If you're passionate about delivering exceptional service and thrive in a team-oriented atmosphere, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K

Tuition Assistance

Discounted Hotel Rates

Career Development Opportunities

Qualifications

• Passion for customer care and exceeding guest expectations.
• Ability to manage guest concerns and maintain service quality.

Responsibilities

• Assist guests efficiently and courteously at the front desk.
• Manage guest concerns and communicate effectively with departments.
• Handle cash procedures and maintain hotel safety protocols.

Skills

Customer Service

Cash Handling

Communication

Problem Solving

Education

High School Diploma

Hospitality Management Degree

Job description

Front Desk Agent - Extended Stay America Premier Suites Chandler, AZ

Join us as a Front Desk Agent at Extended Stay America Premier Suites Chandler, AZ and be the welcoming face of our hotel. We are part of Concord Hospitality Enterprises.

Position Overview

We are seeking passionate individuals who excel in customer care. As the front desk is the hub of hotel activity, your role is vital to guest satisfaction. Your proactive, responsive, and caring approach will define the guest experience.

Responsibilities

• Assist guests efficiently, courteously, and professionally
• Maintain high levels of service and hospitality
• Manage guest concerns promptly and effectively
• Post charges, collect payments, and handle cash procedures
• Handle guest mail and messages professionally
• Be knowledgeable about hotel programs and offers
• Communicate effectively with departments and management
• Respond to calls, visitors, and team members promptly
• Know hotel safety and emergency procedures

Benefits

Full-time associates are eligible for competitive wages and a comprehensive benefits package including medical, dental, vision, life insurance, disability options, 401K, tuition assistance, discounted hotel rates, and career development opportunities.

Why Join Common Oaks

We are part of Concord Hospitality, guided by our Five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We value our associates and foster a positive work environment with opportunities for growth and engagement.

Ideal Candidate

Pride in your work, the hotel, and exceeding guest expectations is essential. If you're looking to grow in a fun, supportive team, contact us now. We are an EEO employer and maintain a drug-free workplace.