Front Desk Agent

Arbor Lodging; Glendale (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hotel management is seeking a dedicated Front Desk Agent. This role involves greeting guests, managing reservations, and ensuring a positive experience for all visitors. The ideal candidate will be outgoing, possess excellent communication skills, and thrive in a team-oriented environment. With competitive pay and opportunities for growth, this position is perfect for those looking to make a difference in hospitality. Join a company that values people and fosters a supportive atmosphere for both guests and employees alike.

Benefits

401(k) plan with company match

Annual performance reviews

Potential salary increases

Competitive salary

Qualifications

• High school diploma or equivalent required.
• Preferred hotel front desk experience and proficiency in reservation software.

Responsibilities

• Greet and register guests in a friendly manner.
• Handle guest issues and process payments accurately.

Skills

Hotel front desk experience

Experience with hotel reservation software

Excellent communication skills

Organizational skills

Outgoing and friendly demeanor

Team-oriented

Education

High school diploma or equivalent

Tools

Microsoft Windows

Job description

Join to apply for the Front Desk Agent role at Arbor Lodging.

Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel welcomed and supported. Our culture is people-focused, data-driven, and results-oriented.

Summary

The Front Desk Agent greets guests, registers them, verifies reservations, and assists with questions or complaints.

Duties & Responsibilities

• Greet and register guests in a friendly manner
• Assist with reservations, pre-registrations, and room blocking
• Help large groups upon arrival
• Guide guests to local dining, shopping, and attractions
• Handle and resolve guest issues promptly
• Process payments according to procedure
• Upsell additional facilities and services
• Perform check-out tasks
• Ensure all cash, checks, and credit card balances are accurate at shift end
• Answer guest questions and cater to their needs
• Coordinate with other departments to resolve guest concerns
• Perform additional tasks as assigned

Requirements

• High school diploma or equivalent
• Hotel front desk experience preferred
• Experience with hotel reservation software
• Proficiency with Microsoft Windows
• Outgoing, friendly, and guest-focused
• Positive attitude
• Excellent communication and organizational skills
• Team-oriented
• Ability to stand for 8 hours
• Ability to lift 20 lbs occasionally

Benefits

• Competitive salary: $16/hour
• Annual performance reviews and potential salary increases
• 401(k) plan with company match
• Additional benefits may be available

Arbor's Guiding Principles

• Do the Right Thing
• Lead with Heart
• Be Accountable
• Aim Higher
• Celebrate Differences

Arbor Lodging is an Equal Opportunity Employer, committed to diversity and nondiscrimination in employment.