Front Desk Agent

ADERO Scottsdale Resort; Scottsdale (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

ADERO Scottsdale Resort is seeking a Front Desk Agent to warmly welcome guests, manage check-in/check-out, and handle reservations and room assignments. You’ll work closely with other departments to ensure a seamless arrival-to-departure experience and contribute to guest satisfaction and loyalty scores.

Responsibilities include answering calls, processing payments, promoting loyalty programs, and maintaining accurate information about the property and local area.

Qualifications

• Ability to communicate effectively with guests and team members.
• Strong customer service and computer skills.
• Willingness to work a flexible schedule, including weekends and holidays, based on occupancy.
• Physical ability to perform the essential functions of the role, with or without reasonable accommodation.

Responsibilities

• Welcome guests warmly and complete check-in and check-out efficiently and accurately.
• Assign rooms and manage reservations, upgrades, and special requests.
• Answer and route calls professionally through the PBX and communications functions.
• Respond to guest questions, requests, and concerns promptly and courteously.
• Process payments, post charges, and handle cash and credit transactions accurately.
• Coordinate with Housekeeping and Bell Services on room readiness and guest arrivals.

Skills

Effective communication

Customer service

Computer skills

Flexible schedule

Physical ability

Tools

Property management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Desk Agent

Full Time Scottsdale, AZ, US

30+ days ago Requisition ID: 1106

At ADERO Scottsdale Resort, we believe in enriching lives and touching souls—not only through the unforgettable experiences we create for our guests but also through the thriving community we foster for our team members. Nestled high above the breathtaking Sonoran Desert, our AAA Four Diamond Resort serves as both a sanctuary and a stage for adventure and tranquility to harmonize.

Here, you’re not just joining a workplace—you’re becoming part of a culture that values growth, transformation, and the power of meaningful connections. Whether you’re bringing your passion to our world-class fitness center, curating farm‑to‑table cuisine, or contributing to an environment where personal and professional development are celebrated, ADERO is the place where your journey will flourish.

Your impact starts here!

JOB SUMMARY

The Front Desk Agent is the face of the property at arrival and departure, delivering a warm, efficient, and personalized welcome to every guest. This role manages check‑in and check‑out, reservations and room assignments, and guest inquiries across the front desk, reservations, and PBX functions. The Front Desk Agent resolves guest needs with care and accuracy and contributes directly to guest satisfaction and loyalty scores. Working closely with Housekeeping, Bell Services, and Guest Services, this position ensures a seamless arrival‑to‑departure experience.

EDUCATION & EXPERIENCE

Required Qualifications

• Ability to communicate effectively with guests and team members. Language requirements are confirmed by property at the time of posting.
• Strong customer service and computer skills.
• Willingness to work a flexible schedule, including weekends and holidays, based on occupancy.
• Physical ability to perform the essential functions of the role, with or without reasonable accommodation.

Preferred Qualifications

• Previous front desk or guest service experience in a hotel or resort.
• Experience with a property management system.

FUNDAMENTAL REQUIREMENTS

• Welcome guests warmly and complete check‑in and check‑out efficiently and accurately.
• Assign rooms and manage reservations, upgrades, and special requests.
• Answer and route calls professionally through the PBX and communications functions.
• Respond to guest questions, requests, and concerns promptly and courteously.
• Process payments, post charges, and handle cash and credit transactions accurately.
• Coordinate with Housekeeping and Bell Services on room readiness and guest arrivals.
• Promote loyalty program enrollment and resort amenities.
• Communicate accurate information about the property, services, and the local area.
• Maintain the security and confidentiality of guest information and keys.
• Follow all cash handling, audit, and safety procedures.
• Log and follow up on guest requests and service recovery.
• Perform other duties as requested by management.

PHYSICAL REQUIREMENTS

• Stand for the majority of an eight hour shift at the front desk.
• Occasionally lift and carry up to 25 pounds.
• Perform repetitive computer and keyboard tasks.
• Reach, bend, and move throughout the lobby and front office area.

We believe that every team member plays a vital role in our success. Your dedication and passion will help shape the future of our resort, and in return, we provide you with the opportunities, support, and recognition you deserve. If you’re ready to be part of a team that aspires to be the most admired and transformative hospitality company in the world, explore the opportunities that await you at ADERO.

Join us, where every day is a new opportunity to inspire, connect, and create extraordinary experiences. Together, we will not only transform lives but create a lasting impact that resonates within and beyond our walls.

From opportunities for learning and growth to benefits that help our team live better lives, we’re always finding ways to foster a fun and inclusive environment.

EOE M/F/Disabled/Vet/Drug Free Workplace