Front Desk Agent

Huntington Hotel Group; San Diego (CA); On-site; USD 28,929 - 31,684; Full time

Benefits offered by this job

Career Growth

Innovative Culture

Vibrant Team

Job summary

Huntington Hotel Group seeks a dedicated Guest Experience Specialist for their hotel in San Diego, California. This role is focused on delivering exceptional guest service, ensuring smooth check-ins and informed hotel experiences.

The ideal candidate will have strong communication skills, a hospitality mindset, and a flexible schedule to accommodate varied shifts. Join a team that thrives on providing personalized service in a vibrant, team-oriented environment.

Qualifications

• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Responsibilities

• Greet guests professionally and warmly.
• Manage room assignments and key distribution.
• Handle check-ins and check-outs.
• Process payments and prepare guest invoices.
• Recommend local dining, entertainment, and shopping.
• Log guest feedback and follow up for satisfaction.

Skills

Strong communication skills

Flexible schedule

Customer service experience

Hospitality mindset

Attention to detail

Education

High School diploma or equivalent

Job description

Salary Range - $21-23 per hour. This is a Full Time position (with opportunity for additional incentives).

We have an exciting Full Time Front Desk Agent position at one of the top Courtyard's in our country, set on the beautiful waterfront in Liberty Station/Pt Loma. We are looking for a reliable hospitality superstar to join our service-focused team.

The best candidates for consideration will have at least 1 year hotel front desk experience. Hotels are a rewarding unique setting open 24-hours a day, seven days a week, 365 days a year. Availability to work any shift as early as 6AM and as late as 11PM, and any day as necessary (i.e. no set schedule).

Each associate is expected to perform the essential functions of the position and any other reasonable, job-related duties assigned by management, with or without reasonable accommodation, as required by law.

Why Huntington?

• Career Growth: Learn from industry leaders and gain hands-on experience.
• Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
• Vibrant Team: Work alongside passionate professionals committed to excellence.

Position: Guest Experience Specialist

Reports To: Front Office Manager

What You’ll Do

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

What We’re Looking For

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills for Success

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.