Front Desk Agent

Huntington Hotel Group; San Jose (CA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Career growth

Innovative culture

Vibrant team

Job summary

Huntington Hospitality Team in San Jose, CA is seeking a Guest Experience Specialist to greet guests, manage front desk operations, and ensure smooth arrivals and departures.

You will handle payments, share local tips, coordinate transportation, and promote hotel packages with a friendly, professional demeanor. This full-time, on-site role offers growth opportunities in a dynamic, guest-focused environment.

Join a team that values service excellence and teamwork.

Qualifications

• Customer service experience with a talent for making guests feel welcome.
• Front desk experience is a plus but not required.
• High School diploma or equivalent is required.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.

Education

High School diploma or equivalent

Tools

Property management systems

Tech tools

Job description

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

San Jose, CA

$21.00 - $21.00 per hour

Join the Huntington Hospitality Team!

Your Career Starts Here — Let's Redefine Hospitality Together!

At Huntington, we're not just managing and developing world-class Marriott and Hilton branded hotels—we're shaping the future of hospitality. If you're passionate about guest experiences and eager to grow in a dynamic, fast-paced environment, your next adventure starts here.

Why Huntington?

• Career Growth: Learn from industry leaders and gain hands-on experience.
• Innovative Culture: Thrive in a team that values creativity, performance, and fresh ideas.
• Vibrant Team: Work alongside passionate professionals committed to excellence.

Position:

Guest Experience Specialist

Reports To:

Front Office Manager

What You'll Do

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Serve as the go-to expert for hotel amenities and local hotspots.
• Recommend top dining, entertainment, and shopping options nearby.
• Manage guest communications, including mail and messages, with discretion.
• Coordinate transportation arrangements like a pro.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.
• Assist guests with in-room features for maximum comfort.
• Log and follow up on guest feedback to ensure satisfaction.
• Communicate guest needs to the right departments quickly and clearly.
• Resolve billing issues with attention to detail and accuracy.
• Handle transactions securely and with integrity.
• Master property management systems and tech tools to streamline operations.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Jump in wherever needed with a positive, can-do attitude.

What We're Looking For

• High School diploma or equivalent required.
• Customer service experience with a talent for making people feel welcome.
• Previous hotel front desk experience is a plus but not required.

Key Skills For Success

• Strong communication skills: read, write, and speak clearly and confidently.
• Flexible schedule: available for varied shifts as business demands.
• Hospitality mindset: anticipate guest needs and deliver personalized service.
• Professionalism: maintain a polished appearance and demeanor.
• Attention to detail: actively listen and focus on guest interactions.

Position Information

Position: Front Desk Agent

Status: Full Time

Pay Range: $21.00 - $21.00/hr

Shift: Second (Afternoon), Third (Night)

Req #: 11094176

Date Posted: August 06, 2026

Location: 10 Skyport Dr, San Jose, US, CA, 95110

Job Category: Hourly