Front Desk Agent

Holiday Inn Express Mira Mesa; San Diego (CA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Travel discount

401(k) with match

Career growth

Job summary

Holiday Inn Express Mira Mesa in San Diego is seeking a Front Desk Agent to check guests in and out quickly, process payments, and provide information and courteous service using the hotel management system.

The role requires 1–2 years of customer service experience, the ability to stand for 8 hours, and basic computer skills including email, word processing and spreadsheets. We encourage advancement and offer a travel discount program.

Qualifications

• 1–2 years of customer service experience.
• Ability to stand for 8 hours.
• Basic computer skills including email, word processing and spreadsheet software.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including posting charges, completing cashier reports, preparing deposits, and securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management for follow-up.
• Responds to guest complaints with service recovery gestures to ensure total guest satisfaction.

Skills

Customer service experience

Stamina/physical endurance

Computer literacy

Tools

Hotel management system

Job description

Benefits:

• Opportunity for advancement
• 401(k)
• 401(k) matching

Job Summary

The Front Desk Agent is responsible for checking guests in and out of the hotel quickly, efficiently and courteously using the property management system; processing all payments according to established hotel policies and requirements; and providing information and customer service to guests and visitors of the hotel.

Responsibilities

• Welcomes guests in a friendly, prompt and professional manner.
• Registers guests, issues room keys, provides information on hotel services and room location, and answers phones in prompt and courteous manner.
• Up-sells rooms whenever possible to maximize hotel revenue.
• Accurately processes all cash and credit card transactions in accordance with established procedures, including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assign bank.
• Issues, controls and releases guest safe-deposit boxes.
• Communicates any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Responds appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.

Qualifications

• 1-2 years customer service experience.
• Ability to stand for 8 hours
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.